4 Replies Latest reply: Jan 4, 2012 7:59 PM by kids1234
kids1234 Level 1 Level 1 (0 points)

forgot ipod toouch passcode, and now ipod is disabled. it says to connect to itunes, did that, and itunes says i need to enter the passcode before i can connect! I tried resetting the ipod by holding down the on/off and home buttons simultaneously and it didn't work. extremely frustrated, PLEASE help!!!

iPod touch
  • Philly_Phan Level 6 Level 6 (12,370 points)


    The next step requires extremely careful planning.



    I had an equally serious (but different) problem.  This is what I did to resolve the issue.  First I did a simple Reset (Home and on/off until the Apple logo appears) and it didn't help.  Then I did a Restore with a reload from the backup and that also accomplished nothing.  Then, I did a Restore as new with NO reload from backup and that resolved my issue.


    IF you choose to try the same thing, here are some cautions.  Make absolutely certain that all purchased data, such as apps, music, movies, etc., are present in the iTunes library.  Also make absolutely certain that all non-purchased data, such as photos, pdf files, Word files, etc., are present and accessible somewhere on the computer's hard drive.  Be aware that you will probably lose all game data (scores, etc.).  I did not investigate a solution for that because I don't play many games and I really don't care about the game history.  Be forewarned that it is a bit tedius recreating all your folders and putting each app where you want it.  Finally, be aware that most (all?) passwords will be wiped out and most (all?) settings will have returned to their default values.


  • kids1234 Level 1 Level 1 (0 points)

    oh my gosh! thank you sooo much! so how do i go about doing that? wiping it right clean i mean? "restoring it as new with no reload from backup?"

  • Philly_Phan Level 6 Level 6 (12,370 points)


    From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore.  You will be asked if you want to back up the data.  It's probably a good idea to say "yes" in case you change your mind about using the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but this is what you want.  As the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Say "no."


  • kids1234 Level 1 Level 1 (0 points)

    thank you very much! will try this