1 Reply Latest reply: Jan 5, 2012 1:41 AM by b noir
jaefromsan jose Level 1 (0 points)

I am currently attempting to update my iTunes to the most recent version (I believe it is 10.5.11).

However, I am currently stuck due to a popup during the installation process which states that I need to locate the "iTunes.msi" file.

If I press cancel, iTunes is not able to complete the installation process because "cannot uninstall the previous version of iTunes".

I have read through several discussions which states to download Microsoft Fixit and run the program which should detect this problem

and fix it automatically.  When I run this program, it cannot find a problem and states everything is okay.  In addition, I tried to uninstall

iTunes manually through my control panel, but the same problem as above occurs.  It cannot locate "iTunes.msi".  I am getting very

frustrated with this issue because I have an iPhone and would like to update my songs but my iTunes will not function properly.


I am currently running Windows XP.


Thank you in advance for your time and any help will be greatly appreciated.

Windows XP Pro
  • b noir Level 9 (72,060 points)

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the /___sbsstatic___/migration-images/172/17203148-1.gif thingy on the Major Geeks page):




    To install the utility, doubleclick the msicuu2.exe file you downloaded.


    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select anyiTunes entries and click "Remove", as per the following screenshot:


    Cleanup removing itunes.png


    Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?