iTunes Update: Cannot Locate iTunes.msi

Question

iTunes Update: Cannot Locate iTunes.msi

I am currently attempting to update my iTunes to the most recent version (I believe it is 10.5.11).

However, I am currently stuck due to a popup during the installation process which states that I need to locate the "iTunes.msi" file.

If I press cancel, iTunes is not able to complete the installation process because "cannot uninstall the previous version of iTunes".

I have read through several discussions which states to download Microsoft Fixit and run the program which should detect this problem

and fix it automatically. When I run this program, it cannot find a problem and states everything is okay. In addition, I tried to uninstall

iTunes manually through my control panel, but the same problem as above occurs. It cannot locate "iTunes.msi". I am getting very

frustrated with this issue because I have an iPhone and would like to update my songs but my iTunes will not function properly.

I am currently running Windows XP.

Thank you in advance for your time and any help will be greatly appreciated.

Windows XP Pro

Posted on Jan 5, 2012 12:51 AM

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Answer 1

b noir

Level 9

72,324 points

Jan 5, 2012 1:41 AM in response to jaefromsan jose

Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):

http://majorgeeks.com/download.php?det=4459

To install the utility, doubleclick the msicuu2.exe file you downloaded.

Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select anyiTunes entries and click "Remove", as per the following screenshot:

Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

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