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Why can't I use my iTunes gift card to purchase an app?

6261 Views 6 Replies Latest reply: Jan 6, 2012 6:23 AM by Dah•veed RSS
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Jan 6, 2012 2:01 AM

I received a $15 itunes gift card for my birthday and I redeemed the card on iTunes. The $15 is in my account but I can't use it to purchase an app for my mac at the app store. I heard other people had problems with the itunes and app store connections too. However, my friend had purchased an app with the itunes redeemed credit. Am I stuck being able to use it only for itunes purchases? Any answers?

MacBook Pro
  • paulfromathens Level 2 Level 2 (350 points)

    When there is an issue with your account, check your CC details usually these may cause problems, easy way to check is set you payment method to NONE, and try purchasing again, if there is any issue with the CC, it will stop you from purchasing even free apps within itunes and app store.

  • Carolyn Samit Level 10 Level 10 (84,070 points)

    It's not a connection issue nor has it anything to do with a payment method.

     

    iTunes gift cards are for apps for iOS devices such as iPads, iPhones, and the iPod touch, not for apps optimized for the Mac OS X available from the Mac App Store.

  • Dah•veed Level 7 Level 7 (29,535 points)

    This is incorrect.

    A. ITUNES STORE, MAC APP STORE, APP STORE, AND IBOOKSTORE TERMS OF SALE

    PAYMENTS, TAXES, AND REFUND POLICY

    The iTunes Store, Mac App Store, App Store, and iBookstore services (“Services”) accept these forms of payment: credit cards issued by U.S. banks, payments through your PayPal account, iTunes Cards, iTunes Store Gift Certificates, Content Codes, and Allowance Account balances. If a credit card or your PayPal account is being used for a transaction, Apple may obtain preapproval for an amount up to the amount of the order. Billing occurs at the time of or shortly after your transaction. If you are using 1-Click purchasing or your PayPal account, your order may be authorized and billed in increments during one purchasing session, so it may appear as multiple orders on your statement. If an iTunes Card, iTunes Store Gift Certificate, or Allowance Account is used for a transaction, the amount is deducted at the time of your transaction. When making purchases, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits; your credit card or PayPal account is then charged for any remaining balance.

     

    '09 Mac mini, iPad 2, iPhone 4S, Mac OS X (10.7.2), iOS (5.0.1) Mac fanboi since 1984!
  • paulfromathens Level 2 Level 2 (350 points)

    The issue is that the CC details were flagged as an outstanding issue on them.

    This will stop you from actively updating or downloading other apps or music until its resolved, even if you have a balance on your account.

     

    Come across this alot of times, when CC details are no longer valid or have been replaced, and you havent updated the CC details in your payment details.

  • Dah•veed Level 7 Level 7 (29,535 points)

    I do not dispute that and have not replied to you. I have replied to Carolyn and am pointing out that you can use iTunes Cards to purchase Mac Apps from the Mac App Store. The MAS does not differentiate where credit came from other than to use credits up before using bank cards or PayPal.

    '09 Mac mini, iPad 2, iPhone 4S, Mac OS X (10.7.2), iOS (5.0.1) Mac fanboi since 1984!

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