There are three different iBook G4s which were designated as "Early 2004." Can you tell us which one it is?
To which version of the OS is she attempting to upgrade?
The Classic Folder enables you to run Mac OS 9 applications in the Classic Environment. The lack of such a folder shouldn't hinder upgrading to Mac OS X 10.5, if that is what she is attempting to do.
How much RAM is installed?
Here is the link to the system requirements for Mac OS X 10.5:
It's says M9846LLA.
And yes that's all she's trying to do. She went to the apple logo, clicked on it as I told her, then checked for Software update. Said she had updates & did update what she could. But when trying to update the OSX & Safari everything went along fine until right before finishing, then got message it couldnt finish cause her 'classics' folder was missing & she doesn't have her Install Disc.
I just never heard of that folder.
Is there a reason it would pop up with the OSX 10.4? Or if so/not...how do I get rid of it?
You can't upgrade to Mac OS X 10.5 via a download. You have to buy the DVD.
Here is the link to the specifications on that model iBook.
It would be the Mid-2005 model.
Can you search the Applications folder to see if there are any Mac OS 9 applications that may be requiring that folder?
Can you give a link to the support page which says you can update without buying?
The page you're seeing is likely for users who already have Mac OS X 5 installed. Once Mac OS X 10.5 is installed, then you can update Mac OS X 10.5 to Mac OS X 10.5.8 with a free download, but you can't upgrade Mac OS X 10.4 to 10.5 without buying the DVD.