13 Replies Latest reply: Jan 7, 2012 5:10 AM by Linc Davis
JCharles Level 1 Level 1 (5 points)

After much deliberation I finally upgraded my MAC Pro (Quad Core Intel Xeon) to OS X 10.7.2.  Prior to the upgrade, Safari worked fine.  Now Safari is lost and won't load any web pages at all. (I am submitting this via a different system....).  Are there some software settings that need to be adjusted to get it to work with Lion?  Any and all assistance is greatly appreciated.  Thanks


Mac Pro, Mac OS X (10.7.2), Quad Core Intel Xeon, 6GB
  • Carolyn Samit Level 10 Level 10 (95,950 points)

    First, disable the Lion "resume" feature..

     

    Open System Preferences > General

     

    Deselect:   Restore windows when quitting and re-opening apps

     

     

    Then go to the Safari menu bar, click Safari > Empty Cache

     

    If that doesn't help, back to the menu bar, click Safari > Reset Safari

     

    Select the top 5 boxes, click Reset.

     

    Restart your Mac, try Safari.

     

    If Safari still won't load pages, go to Safari > Preferences - Security

     

    Deselect:  Enable plug ins. Quit then relaunch Safari.

     

    If Safari loads pages, then you have a third party plugin installed that was compatible with Snow Leopard but not Lion. Help here >  Safari: Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues

  • Linc Davis Level 10 Level 10 (147,220 points)

    What exactly happens when you try to load a page in Safari?

  • JCharles Level 1 Level 1 (5 points)

    When launching Safari, it just sits with the spinner "spinning".  The url has a valid address loaded in (http://livepage.apple.com/) but Safari seems to be stuck.  No data is being displayed.

  • Linc Davis Level 10 Level 10 (147,220 points)

    Please launch the Terminal application by entering the first few letters of its name into a Spotlight search, and drag or copy -- do not type -- the following line into the window:

     

    curl -I http://livepage.apple.com

     

    Press return. You should almost instantly get several lines of output below what you entered, the first of which begins with something like this:

     

    HTTP/1.1

     

    If there's no output within ten seconds, consider that a failure. You can then quit Terminal.

  • JCharles Level 1 Level 1 (5 points)

    Hi Carolyn,

    I tried all the suggestions you shared but the problem still persists.  I did notice that if I tried for a web site and waited for 45 minutes or so, the page finally appears.  Oh well, I will keep looking ...  Thanks for the info.

  • JCharles Level 1 Level 1 (5 points)

    Hi Linc,

    I did get the HTTP/1.1 ... message

  • Linc Davis Level 10 Level 10 (147,220 points)

    Please read this whole message before doing anything.

     

    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    The purpose of this exercise is to determine whether the problem is localized to your user account, or is system-wide. Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select “Help” from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Any application you run will behave as if you were running it for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    As Guest, launch the application(s) and test. Same problem(s)?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

  • JCharles Level 1 Level 1 (5 points)

    Hi Linc,

    As a guest user, the problem persists.

  • Linc Davis Level 10 Level 10 (147,220 points)

    Please read this whole message before doing anything.

     

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Boot in safe mode and log in to the account with the problem. First, disconnect all wired peripherals except keyboard, mouse, and monitor, if applicable, and remove all aftermarket expansion cards. The instructions provided by Apple are as follows:

     

    • Be sure your Mac is shut down.
    • Press the power button.
    • Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    • Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including your login items.

     

    Launch the application(s) and test. Same problem(s)?

     

    After testing, reboot as usual (i.e., not in safe mode.)

  • JCharles Level 1 Level 1 (5 points)

    OK this worked.  Safari came up and loaded the apple start page quickly. 

  • Linc Davis Level 10 Level 10 (147,220 points)

    Please read this whole message before doing anything.

     

    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software -- potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions -- they’re easy to carry out and won’t change anything on your Mac.

     

    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.

     

    Below are several lines of text in monospaced type, which are UNIX shell commands. They’re harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of running these commands, search this site for other discussions in which they’ve been used without any report of ill effects.

     

    Some of the commands will line-wrap in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.

     

    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.

     

    To begin, launch the Terminal application; e.g., by entering the first few letters of its name in a Spotlight search. A text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” (without the quotes) and press return. You should then get a new line ending in a dollar sign.

     

    Step 1

     

    Copy or drag -- do not type -- the line below into the Terminal window, then press return:

     

    kextstat -kl | awk '!/com\.apple/ {print $6 $7}'
    

     

    Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.)

     

    Step 2

     

    Repeat with this line:

     

    sudo launchctl list | sed 1d | awk '!/0x|com\.apple/ {print $3}'
    

     

    This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.

     

    Step 3

     

    launchctl list | sed 1d | awk '!/0x|com\.apple/ {print $3}'
    

     

    Step 4

     

    ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Sta}* L*/Fonts 2> /dev/null
    

     

    Important: If you synchronize with a MobileMe account, your me.com email address may appear in the output of the above command. If so, change it to something like “user@me.com” before posting.

     

    Step 5

     

    osascript -e 'tell application "System Events" to get the name of every login item'
    

     

    Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer -- no typing, except your password.

     

    You can then quit Terminal.

  • JCharles Level 1 Level 1 (5 points)
    Last login: Fri Jan  6 22:45:41 on console

     

    John-Charles-MAC-Pro:~ johncharles$ kextstat -kl | awk '!/com\.apple/ {print $6 $7}'

    com.eset.kext.esets_kac(1.0.0d1)

    John-Charles-MAC-Pro:~ johncharles$ sudo launchctl list | sed 1d | awk '!/0x|com\.apple/ {print $3}'


    WARNING: Improper use of the sudo command could lead to data loss

    or the deletion of important system files. Please double-check your

    typing when using sudo. Type "man sudo" for more information.


    To proceed, enter your password, or type Ctrl-C to abort.


    Password:

    org.x.privileged_startx

    org.postfix.master

    org.ntp.ntpd

    org.cups.cupsd

    org.cups.cups-lpd

    com.vix.cron

    com.wdc.drivemanagerservice

    John-Charles-MAC-Pro:~ johncharles$ launchctl list | sed 1d | awk '!/0x|com\.apple/ {print $3}'

    org.x.startx

    org.openbsd.ssh-agent

    com.wacom.pentablet

    com.hp.help.tocgenerator

    com.google.keystone.user.agent

    com.adobe.ARM."56 characters here"ae

    John-Charles-MAC-Pro:~ johncharles$ ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Sta}* L*/Fonts 2> /dev/null

    /Library/Components:


    /Library/Extensions:


    /Library/Frameworks:

    AECore.framework

    AEProfiling.framework

    AERegistration.framework

    AudioMixEngine.framework

    Compressor.framework

    DSPPublishing.framework

    EWSMac-GC.framework

    EWSMac.framework

    FxPlug.framework

    HPSmartPrint.framework

    MediaServerAPI.framework

    Motion.framework

    NyxAudioAnalysis.framework

    PluginManager.framework

    ProFX.framework

    ProMetadataSupport.framework

    Qmaster.framework

    TSLicense.framework

    XSKey.framework


    /Library/Input Methods:


    /Library/Internet Plug-Ins:

    .DS_Store

    AdobePDFViewer.plugin

    Flash Player.plugin

    Google Earth Web Plug-in.plugin

    JavaAppletPlugin.plugin

    Quartz Composer.webplugin

    QuickTime Plugin.plugin

    Silverlight.plugin

    flashplayer.xpt

    heretheyare

    iPhotoPhotocast.plugin

    nsIQTScriptablePlugin.xpt


    /Library/Keyboard Layouts:


    /Library/LaunchAgents:

    com.hp.help.tocgenerator.plist

    com.wacom.pentablet.plist


    /Library/LaunchDaemons:

    com.apple.aelwriter.plist

    com.apple.qmaster.qmasterd.plist

    com.apple.remotepairtool.plist

    com.wdc.drivemanagerservice.plist


    /Library/PreferencePanes:

    Apple Qmaster.prefPane

    DejaVu.prefPane

    Flash Player.prefPane

    Flip4Mac WMV.prefPane

    MouseWorks.prefPane

    PenTablet.prefPane

    Version Cue CS2.prefPane


    /Library/PrivilegedHelperTools:


    /Library/QuickLook:

    GBQLGenerator.qlgenerator

    iWork.qlgenerator


    /Library/QuickTime:

    AppleAVCIntraCodec.component

    AppleHDVCodec.component

    AppleIntermediateCodec.component

    AppleMPEG2Codec.component

    AppleProResCodec.component

    DVCPROHDCodec.component

    DVCPROHDMuxer.component

    DVCPROHDVideoDigitizer.component

    DVCPROHDVideoOutput.component

    DVCPROHDVideoOutputClock.component

    DVCPROHDVideoOutputCodec.component

    DesktopVideoOut.component

    DivX 6 Decoder.component

    FCP Uncompressed 422.component

    Flip4Mac WMV Advanced.component

    Flip4Mac WMV Export.component

    Flip4Mac WMV Import.component

    IMXCodec.component

    LiveType.component

    Motion.component

    iChatTheaterPreview.component


    /Library/ScriptingAdditions:

    Adobe Unit Types


    /Library/StartupItems:

    AdobeVersionCueCS2

    HP Trap Monitor

    esets_daemon_si


    /Library/StartupItems(Disabled):

    OpenBase


    /etc/mach_init.d:


    /etc/mach_init_per_login_session.d:


    /etc/mach_init_per_user.d:


    Library/Address Book Plug-Ins:


    Library/Fonts:

    Abadi MT Condensed Extra Bold

    Abadi MT Condensed Light

    Andale Mono

    Arial

    Arial Black

    Arial Narrow

    Arial Rounded Bold

    AveniBla

    AveniBlaObl

    AveniBoo

    AveniBooObl

    AveniHea

    AveniHeaObl

    AveniLig

    AveniLigObl

    AveniMed

    AveniMedObl

    AveniObl

    AveniRom

    Avenir

    Baskerville Old Face

    Batang.ttf

    Bauhaus 93

    Bell MT

    Bernard MT Condensed

    Book Antiqua

    Bookman Old Style

    Braggadocio

    Britannic Bold

    Brush Script

    Calisto MT

    Century

    Century Gothic

    Century Schoolbook

    Colonna

    Comic Sans MS

    Cooper Black

    Copperplate Gothic Bold

    Copperplate Gothic Light

    Curlz MT

    Desdemona

    Edwardian Script ITC

    Engravers MT

    Eurostile

    Footlight Light

    Garamond

    Georgia

    Gill Sans Ultra Bold

    Gloucester MT Extra Condensed

    Goudy Old Style

    Gulim.ttf

    Haettenschweiler

    Harrington

    Impact

    Imprint MT Shadow

    Kino

    Lucida Blackletter

    Lucida Bright

    Lucida Calligraphy

    Lucida Fax

    Lucida Handwriting

    Lucida Sans

    Lucida Sans Typewriter

    MS Gothic.ttf

    MS Mincho.ttf

    MS PGothic.ttf

    MS PMincho.ttf

    MT Extra

    Matura Script Capitals

    Mistral

    Modern No. 20

    Monotype Corsiva

    Monotype Sorts

    News Gothic MT

    Onyx

    PMingLiU.ttf

    Perpetua Titling MT

    Playbill

    Rockwell

    Rockwell Extra Bold

    SimSun.ttf

    Stencil

    Tahoma

    Times New Roman

    Trebuchet MS

    Verdana

    Wide Latin

    Wingdings

    Wingdings 2

    Wingdings 3


    Library/Frameworks:


    Library/Internet Plug-Ins:

    Move-Media-Player.plugin

    fbplugin_1_0_1.plugin


    Library/Keyboard Layouts:


    Library/LaunchAgents:

    com.adobe.ARM."56 characters here"ae.plist

    com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist

    com.apple.SafariBookmarksSyncer.plist

    com.google.keystone.agent.plist


    Library/PreferencePanes:

    Opera Preferences

    John-Charles-MAC-Pro:~ johncharles$ osascript -e 'tell application "System Events" to get the name of every login item'

    iTunesHelper, N067U_ButtonManager, N124U_ButtonManager, Microsoft AU Daemon, ICleanupMenu, Kodak EasyShare Wireless Listener, TomTomHOMERunner, MouseWorks Background, WDDriveManagerStatusMenu, ESET Cybersecurity, HPEventHandler

    John-Charles-MAC-Pro:~ johncharles$



  • Linc Davis Level 10 Level 10 (147,220 points)

    Back up all data if you haven’t already done so. Before proceeding, you must be sure you can restore your system to the state it’s in now. If you skip this step, no one but you will be responsible for the consequences. If you’re dissatisfied with the results of the procedure suggested below, restore from your backup.

     

    You should either update or uninstall the following system modification(s), if an update is available from the developer:

     

    N/A

     

    and definitely remove at least the following:

     

    † ESET Cybersecurity

     

    It's essential that all of the latter be removed completely, and the only way to do that is to use the uninstallation tool provided, if any, or otherwise to follow the developer's instructions. In some cases it may be necessary to re-download or even reinstall the software in order to get rid of it. I can't be more specific, because I don't install such things myself. Trying to remove complex system modifications by hunting for files by name usually will not work and may make matters worse.

     

    Never reinstall the modifications marked with a dagger (†) above, if any. If your problem is resolved after uninstalling all the above modifications and rebooting, but you still want to use some of those not marked with a dagger, you can experiment with putting them back, one at a time, testing carefully after each step. Keep in mind that system modifications may be incompatible with each other or with future Mac OS updates, so it may not be clear which one is at fault.

     

    Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very difficult to solve.

     

    If making the suggested changes and rebooting doesn't resolve your issue, post again.