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iPhone 4s stuck on black screen with functioning camera

After I use the slider to unlock my iPhone 4s, the screen goes black, but I can still take pictures with the volume up button. If I press the home button I can get back to the apps page. Is this a software glitch, bad setting someplace, or should I take it back?

Thanks.

iPhone 4S

Posted on Jan 7, 2012 7:55 PM

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Posted on Jan 7, 2012 8:23 PM

I would say it is a software glitch. If you haven't tried it, try a reset, hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will restart. See if that corrects it.

10 replies

Oct 24, 2012 11:34 AM in response to Mikefas

If this is arrising every few days, then I would say you have something more than a regular software glitch. The next step in user troubleshooting is a restore. First from a backup, then as a new device. I tend to believe this is an issue in iOS, I would try from a backup first. Make sure all of your data is backed up, synced to the computer you use and pictures are imported to the computer. That way if anything is lost in the process, it is on the computer for the restore. If doing it from the backup doesn't work, then restore as a new device. If the error still exists, then I recommend making an appointment at the Apple Store Genius bar ,as it would then seem to be a hardware issue.

iPhone 4s stuck on black screen with functioning camera

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