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Why does netflix suddenly use 100% CPU?

I've noticed recently that while watching netflix on my imac (iMac 11.1, osx 10.6.8) that CPU use jumps up to near 100% and stays there.


This happens using both safari and chrome browser.


I can't think of anything that I've changed on the machine to have caused this. It worked fine for the longest time. I tried clearing out temp browser files, reinstalling the silverlight plugin, rebooting, etc. and nothing helps.


This is very frustrating because now the machine is unuseable while a netflix video is playing and the high CPU causes it to really heat up, crank up fans, etc.


Any ideas on what I can do to fix this?

iMac, Mac OS X (10.6.8), iMac version 11.1

Posted on Jan 8, 2012 11:04 AM

Reply
17 replies

Jan 8, 2012 11:14 AM in response to David314159

Video by nature is CPU intensive, that being the case it's not surprise Netflix is using a lot of CPU. As for making your system unusable, things I'd look at are the amount of RAM in the computer. You didn't mention which iMac you have but one thing to look at is is open Activity Monitor - System Memory and check the amount of Free RAM. As a general rule of thumb if it's 500MB or less your system could probably use a RAM upgrade. Do this when running Netflix or when you see a system slow-down.

May 9, 2017 2:27 PM in response to David314159

I have the same problem with the exception that I'm not looking at a video, I am simply watching the Netflix web site, and I'm using Linux Mint 17.1 . I've watched the top process (system monitor) and loaded the Netflix web page and the web content process goes through the roof (over 100% cpu usage). When I kill the web content process, only the Netflix tab (in Mozilla Firefox) dies and all other operations do not appear to be affected.


This behaviour has not always occurred and appears to have just recently started to happen, within the last few days. This behaviour makes my computer virtually unusable and until I am able to stop it from happening I will not be starting the Netflix web page which is a nuisance because I use it to look for programs that I would like to watch on my smart TV.


To get a wider response I am going to post this item on the Whirlpool forum also. My apologies.


Allen

Jan 8, 2012 11:21 AM in response to rkaufmann87

Thank you for the reply. I understand the video is CPU intense, but my point was that something has recently changed because just weeks ago I was able to do the same activities (netflix + other apps running) without the maxed out CPU.


I did mention which imac I have (11.1 which is a 27" with i5 cpu). It has 4gigs of ram installed and looking at the system monitor just now ... 1.68 gigs free.

Jan 8, 2012 11:37 AM in response to David314159

It has 4gigs of ram installed and looking at the system monitor just now ... 1.68 gigs free.

Were you running Netflix when you had 1.68GB free? To be honest 4GB isn't that much RAM these days, so you may want to still consider upgrading it. It's inexpensive if you buy from reputable sources such as www.macsales.com (OWC) or Crucial. Do not buy RAM directly from Apple!


If you think something recently changed you can do some basic resets. Rebooting in Safe Mode will clear some caches, it's possible one or more may have become corrupt.

Jan 8, 2012 3:10 PM in response to David314159

You can also do some other resets but I don't know if they will affect your situation. You can reset both the SMC and PRAM, it not a bad idea to each reset 2x. Please follow these instructions closely:


SMC RESET


  • Shut down the computer.
  • Unplug the computer's power cord and all peripherals.
  • Wait 15 seconds.
  • Attach the computers power cable.
  • Wait another 5 seconds and press the power button to turn on the computer.



PRAM RESET


  • Shut down the computer.
  • Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
  • Turn on the computer.
  • Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
  • Hold the keys down until the computer restarts and you hear the startup sound for the second time.
  • Release the keys.

Jan 8, 2012 5:50 PM in response to rkaufmann87

Thanks. I tried both resets and now help.


I've tried running netflix on internet explorer running on a virtual machine inside VMware fusion. the free memory goes down to 100megs (definitely need to do that memory upgrade) but even running it that way the osx apps are more responsive and it's using less CPU than if I ran netflix inside safari. Something isn't working right.

Jan 10, 2012 8:49 AM in response to David314159

I had a similar problem with iTunes.


Here's the link to what fixed my problem immediately. Please note: my problem was resolved following just the three steps pasted below. The original link has additional steps that may be necessary, although I did not employ them, and my problem of 100% CPU USAGE is gone!!! Thank God!


URL source: http://www.hotcomm.com/faq/FAQ_ResetWinsock.asp


Good Luck


Copyright (c) 2009 1stWorks Corporation. All rights reserved.

This article gives instructions for resetting Winsock on Windows XP and Windows Vista:


Reset Winsock (Vista)


To reset Winsock in Vista:


1.Click the Windows Start button.


2. Type Cmd in the Start Search text box and press Ctrl-Shift-Enter (keyboard shortcut to run Command Prompt as Administrator). Click Continue to allow elevation request.


3. Type netsh winsock reset in the Command Prompt shell, and then press the Enter key.


URL source: http://www.hotcomm.com/faq/FAQ_ResetWinsock.asp

Jan 11, 2012 1:07 PM in response to David314159

I haven't tried Bethesdas steps yet, but I figured I would mention that within the past couple of days Netflix has been doing the same thing to me. I don't have an Apple computer, but this is the only post anywhere I found about this.


So usually when watching Netflix I'm only running about 40% cpu (I believe), but now suddenly it's running in the high 80's up to 100. The only reason I noticed is because suddenly now when I go to a different tab, the video stops and starts buffering, but can't buffer all the way up until going back to the Netflix tab. This is really annoying, by the way. Also, now about 50% of the time when I open fullscreen, everything but the audio stops, so I have to exit fullscreen and then go back in... Also the video is starting to get a bit choppy which is what prompted me to start looking for an answer.

I can't say for sure, but this has to be Netflix. Had I not found this post I would've assumed my computer was crapping out or something, but this kinda confirms it.


Not sure this post is needed lol, but if anyone has any ideas... I don't think Bethesdas idea will work especially since it's not even relevant to the OP.

Jan 14, 2012 8:51 PM in response to David314159

I have noticed this as well. The Silverlight plug-in didn't used to take up all the CPU usage. Oddly, if I go to full screen mode (I have dual monitors) I can see the CPU usage drops to about 50% exactly the opposite of what you would think should happen (More pixels are being pused to the screen so it should run slower) I think this is an error in the way the Silverlight plugin handles video on the Apple OS.

Why does netflix suddenly use 100% CPU?

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