I Ashok Kumar, wish to share my bad experience with Apple product i.e. Macbook Air . I purchased Macbook air laptop sl no.C0*******085 in Mar,2015 at a price more than 2-3 times the other reputed brands in India. It had a warranty of one year i.e. upto Mar,2016. Within 3 months of purchase, the laptop started getting overheated and getting shutdown within 10-15 minutes of use. I visited their authorized services centre IGENICA in Noida. They initially diagnosed that all hardware are in order only some testing of battery or other components is required to assess the problem. I had to make 7-8 visits to their service centre as the same problem recurred after their diagnosis on every visits.
Fed up with so much harassment, I called Apple care people also and requested to replace the laptop immediately. But they decided to change the Logic board (mother board) instead of replacing the laptop. Surprisingly, despite having sold lakhs of such laptop, APPLE /IGENICA do not maintain any inventory of components. It consumed a lot of time to get the new Logic board for replacement. The long time of about 3 months taken to finally replace the logic board was a period of unimaginable harassment and mental agony to me. This also consumed 3 month of the warranty period and also depicted incompetency of IGENICA to resolve the problem.
After about 6 months of use, laptop was not booting up every now and then. unfortunately this started happening just a few days of warranty period ( Mar,16). This time I called Apple care and requested to repair the Laptop or replace without any cost as they had taken 3 months to replace logic board during warranty period. They denied to above and advised to contact Mac clinic (another service centre) who charged US$30 (INR 2000) just to diagnose and inform the problem in the laptop. Initially they told that system hardware is in order only system format will resolve the booting problem. But the laptop did not boot up even after formatting then they diagnosed after taking 3 week that it requires change of Logic board (mother board) and asked US$570 (INR 37500) charges for the same with only two month guarantee.
My request to various level of Apple management to replace the logic board or to replace the laptop without any cost has been denied stating that it is out of warranty despite the fact that they have taken three months of warranty period to replace the logic board.
On support community on web, I have come across that thousands of people had similar issue with Mac book and they have painfully mentioned never to buy Apple Product which are unreliable, poor quality and high cost products. NOw my Macbook is lying in dead condition and I regret buying Macbook.
I am stiil hopeful of help from Apple.
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