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Emailing photos from IPad 2 not working.

7402 Views 9 Replies Latest reply: Jan 11, 2012 3:44 AM by Skydiver119 RSS
LindaJust Calculating status...
Currently Being Moderated
Jan 9, 2012 6:55 PM

I know how to email photos from the IPad 2, but it is not working on my new replacement.  Does anyone have an idea of what could be wrong?

iPad 2
  • Demo Level 9 Level 9 (73,800 points)
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    Jan 9, 2012 7:14 PM (in response to LindaJust)

    Assuming that your email is working fine other wise ..... I have no idea as to why it isn't working, but have you tried any basic troubleshooting steps to try to correct it?

     

    Quit the photos and mail apps and restart the iPad.

     

    In order to quit or close apps - Go to the home screen first by tapping the home button. Double tap the home button. The task bar will appear with all of your recent/open apps displayed at the bottom. If you are using multitasking gestures in iOS 5 - you can swipe up from the bottom of the screen to reveal the task bar. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

     

    Try a reset.

     

    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

  • alanfromnewtownards Level 5 Level 5 (5,260 points)
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    Jan 10, 2012 5:44 AM (in response to LindaJust)

    Can you receive emails ok without attachments? Send one to yourself to make sure it is working. If not, it has nothing to do with the Photos app but rather your Mail settings.

  • Skydiver119 Level 7 Level 7 (20,315 points)
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    Jan 10, 2012 5:48 AM (in response to LindaJust)

    Is it possible that the mail server has been told to strip all attachments? I know a mailing list I used to belong to we had to set it to strip all attachments because people were using the mail list to bulk mail out viruses as e-mail attachments.

     

    And I know here at work that I've had attachments mailed to me quarantined.

  • Demo Level 9 Level 9 (73,800 points)
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    Jan 10, 2012 7:17 AM (in response to LindaJust)

    Did you try to send an email to yourself - without any attachments? Have you been able to send or receive any emails at all since you set up your email account?

     

    You might find this site to be of some help.

    http://www.apple.com/support/ipad/assistant/mail/

     

    Or maybe this one will help.

    http://support.apple.com/kb/HT4810

     

    My advice is if you can't send or receive any email at all, you should probably delete the email account and start all over again.

  • Ralph9430 Level 6 Level 6 (12,460 points)
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    Jan 10, 2012 5:58 PM (in response to LindaJust)

    Linda,

    It is indeed frustrating when things go differently than one expects and seemingly for no reason.

     

    In your most recent post you say you do not use the Mail app. But when your in Photo and attempt to email a photo your iPad will use the Mail app to send that photo. This is why Demo suggested sending an email, using the Mail app, to yourself to verify that it is indeed working. If the email without any attachments goes through to you then there is something else definitely wrong. But I'm suspecting that you might not have the Mail app set properly with your email password, smtp outgoing server, etc. once Mail is working to send photos you do not need to use it for anything else and can continue to use your hotmail account in Safari.

  • Skydiver119 Level 7 Level 7 (20,315 points)
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    Jan 11, 2012 3:44 AM (in response to LindaJust)

    I could certainly be wrong but I think that may be due to the java that hotmail uses. I know i've had occasional issues. I access my hotmail as a regular e-mal account (as in I access it via the e-mail app)

    You coudl try that. Between my Yahoo and Hotmail, the hotmail does seem a lot more buggy when it comes to interfacing with iOS devices.

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