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Cannot Open or Uninstall iTunes

1342 Views 11 Replies Latest reply: Mar 10, 2006 8:41 AM by lerpy22 RSS
anndruu12 Calculating status...
Currently Being Moderated
Feb 14, 2006 7:17 PM
I went to upgrade iTunes this morning to the newest version and as it was upgrading Quicktime, the installer froze and had to be terminated. I opened back up iTunes and it said it had been upgraded successfully. When I went to update my Ipod, it would not add the videos I had bought from the Music Store. I figured maybe it was because of the problems I had when trying to upgrade. I tryed to reinstall the update again but when I open the installer, I get an Error: 1607. Now when I try to open Itunes, I get an error saying "iTunes cannot run because some of it's required files are missing. Please reinstall iTunes." I was then going to try to completely uninstall iTunes and reinstall it but iTunes is not in the add/remove programs list anymore. What should I do? Thank you for your help.
Dell, Windows XP
  • Katrina S. Level 7 Level 7 (24,085 points)
    Currently Being Moderated
    Feb 14, 2006 10:33 PM (in response to anndruu12)
    Try a standlone QuickTime install, that should fix you up
    http://www.apple.com/quicktime/download/standalone.html
    Pentium 4 ~ 300GHz, Windows XP, SP2, external hard drive, B&W U2 iPod, 1G shuffle
  • Katrina S. Level 7 Level 7 (24,085 points)
    Currently Being Moderated
    Feb 15, 2006 12:50 PM (in response to Katrina S.)
    Oh - the Windows Installer clenaup utility might fix that
    http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

    Or, you might need to get the latest updates from InstallSheild
    http://consumer.installshield.com/kb.asp?id=Q108340
    Pentium 4 ~ 300GHz, Windows XP, SP2, external hard drive, B&W U2 iPod, 1G shuffle
  • jmorta04 Calculating status...
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    Feb 21, 2006 9:13 PM (in response to anndruu12)
    I'm having the exact same problem and can't fix it. If you figure anything out, let me know. Thanks
    Windows XP
  • ChrisLondon Calculating status...
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    Feb 22, 2006 1:28 AM (in response to anndruu12)
    I have this exact same problem - no answers unfortunately. In response, Apple's customer services unit in the UK just tried to sell me Apple Care for £30! Nice...

    Sony Vaio FS315S   Windows XP  
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Feb 22, 2006 8:24 AM (in response to anndruu12)
    hi anndruu!

    the (-3) is telling you that there's a problem with the QT component of the itunes install. the messages you're getting on the QT standalone installs/uninstalls are telling us the nature of the problem.

    with that combo that you're reporting on the QT uninstalls/installs, let's first try using the Windows Installer CleanUp utility (that Katrina linked you to earlier) to remove your existing QuickTime installation configuration information:

    Description of the Windows Installer CleanUp Utility

    ... then use the QuickTime component of the complete uninstall instructions given here as a guide to manually removing leftover QT program files and folders:

    Troubleshooting iTunes, iPod Software, and QuickTime installation on Windows

    once we've got the scurf cleaned out of the way, we'll try a QT 7.0.4 standalone install again. we'll take a few additional precautions this time.

    download and save a copy of the QT 7.0.4 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off any antivirus and antispyware applications prior to the install.

    Quicktime 7.0.4 Standalone Installer

    if you get the same error messages again, let us know. there's a more aggressive technique we can try that sometimes works when people get versions of that message you're reporting prior to the 1714.

    if the QT install goes through okay this time, will your itunes launch properly afterwards?

    love, b
    gateway, p4, Windows XP, 20gb b&w ipod (mauve) 20gb color ipod (attractive beast)
  • jmorta04 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 22, 2006 1:34 PM (in response to b noir)
    b,

    you're fabulous! after i went through the steps to completely remove the old quicktime, i was able to install the itunes and quicktime bundle with not problem. thanks for the help!

    jess
    Windows XP
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Feb 22, 2006 1:37 PM (in response to jmorta04)
    woohoo! well done jess!

    glad to be able to help.

    love, b
    gateway, p4, Windows XP, 20gb b&w ipod (mauve) 20gb color ipod (attractive beast)
  • lerpy22 Calculating status...
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    Mar 10, 2006 8:41 AM (in response to jmorta04)
    I CAN'T thank you enough!!!!! I have been working on this issue for weeks!!!! Your solution worked flawlessly!!!!

    Very happy to have my iTunes back!!!!! YEEEEEEEEE HAAAAAAA

    Thanks again!!
    HP, Windows XP

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