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1342 Views 11 Replies Latest reply: Mar 10, 2006 8:41 AM by lerpy22
Currently Being ModeratedFeb 14, 2006 10:33 PM (in response to anndruu12)Try a standlone QuickTime install, that should fix you up
http://www.apple.com/quicktime/download/standalone.htmlPentium 4 ~ 300GHz, Windows XP, SP2, external hard drive, B&W U2 iPod, 1G shuffle
Currently Being ModeratedFeb 15, 2006 12:50 PM (in response to Katrina S.)Oh - the Windows Installer clenaup utility might fix that
Or, you might need to get the latest updates from InstallSheild
http://consumer.installshield.com/kb.asp?id=Q108340Pentium 4 ~ 300GHz, Windows XP, SP2, external hard drive, B&W U2 iPod, 1G shuffle
Currently Being ModeratedFeb 21, 2006 10:28 AM (in response to Katrina S.)Ok so, some new errors to report. I updated my ISS scripts and ran the clean up utility. After that I could run the install for iTunes and such. However, as I am running the setup, iTunes installs fine with no problems but when Quicktime is installing, it gets all the way to the end and then I recieve and error that says "Quicktime installtion failed: Error Code: -3". When I try to run iTunes, it says that Quicktime is needed to run iTunes and for me to reinstall iTunes.
So, the next thing I tryed to do was uninstall both iTunes and Quicktime. I went into Add/Remove Programs and tryed clicking uninstall on both of them but niether will uninstall. I get no error message or anything, just niether will uninstall.
Then, I tryed running the Quicktime standalone install. It goes all the way through the install and at the end I get a series of error messages. The first says "Setup could not find a file on the specified path or disk. Please check that the proper disk is inserted or specify a new path. Unable to locate C:\....\Quicktime.msi." From there I hit retry and get an error message saying "Error 1714: The older version of Quicktime cannot be removed. Contact your technical support group." I hit ok and then get an error saying "Error: -1603 Fatal Error during installation. Consult Windows Installer Help (msi.chm) or MSDN for more information." Then the installer closes. Any ideas? Thanks for your help.Dell, Windows XP
Currently Being ModeratedFeb 22, 2006 1:28 AM (in response to anndruu12)I have this exact same problem - no answers unfortunately. In response, Apple's customer services unit in the UK just tried to sell me Apple Care for £30! Nice...
Sony Vaio FS315S Windows XP
Currently Being ModeratedFeb 22, 2006 8:24 AM (in response to anndruu12)hi anndruu!
the (-3) is telling you that there's a problem with the QT component of the itunes install. the messages you're getting on the QT standalone installs/uninstalls are telling us the nature of the problem.
with that combo that you're reporting on the QT uninstalls/installs, let's first try using the Windows Installer CleanUp utility (that Katrina linked you to earlier) to remove your existing QuickTime installation configuration information:
Description of the Windows Installer CleanUp Utility
... then use the QuickTime component of the complete uninstall instructions given here as a guide to manually removing leftover QT program files and folders:
Troubleshooting iTunes, iPod Software, and QuickTime installation on Windows
once we've got the scurf cleaned out of the way, we'll try a QT 7.0.4 standalone install again. we'll take a few additional precautions this time.
download and save a copy of the QT 7.0.4 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off any antivirus and antispyware applications prior to the install.
Quicktime 7.0.4 Standalone Installer
if you get the same error messages again, let us know. there's a more aggressive technique we can try that sometimes works when people get versions of that message you're reporting prior to the 1714.
if the QT install goes through okay this time, will your itunes launch properly afterwards?
love, bgateway, p4, Windows XP, 20gb b&w ipod (mauve) 20gb color ipod (attractive beast)
Currently Being ModeratedFeb 22, 2006 1:34 PM (in response to b noir)b,
you're fabulous! after i went through the steps to completely remove the old quicktime, i was able to install the itunes and quicktime bundle with not problem. thanks for the help!
Currently Being ModeratedMar 10, 2006 8:41 AM (in response to jmorta04)I CAN'T thank you enough!!!!! I have been working on this issue for weeks!!!! Your solution worked flawlessly!!!!
Very happy to have my iTunes back!!!!! YEEEEEEEEE HAAAAAAA
Thanks again!!HP, Windows XP