Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

CD/DVD Missing Drivers for iTunes

Two weeks ago I purchased a new computer with Windows 7 64bit and I installed itunes with no problem at first. The next day I get the following warning before itunes would open;

The registry settings used by the iTunes drivers for importing and buring CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes.


I have reinstalled itunes twice so far and still come up with the same warning. When I run diagnostics with iTunes I get the following;

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Hewlett-Packard p7-1120

iTunes 10.5.2.11

QuickTime 7.7.1

FairPlay 1.13.37

Apple Application Support 2.1.6

iPod Updater Library 10.0d2

CD Driver 2.2.2.0

CD Driver DLL 2.1.1.1

Apple Mobile Device 4.0.0.97

Apple Mobile Device Driver 1.57.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.5.502

Gracenote MusicID 1.9.5.115

Gracenote Submit 1.9.5.143

Gracenote DSP 1.9.5.45


iTunes Serial Number 002AAE3C011FBEC8


Current user is not an administrator.

The current local date and time is 2012-01-10 09:56:29.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.


Video Display Information


Intel Corporation, Intel(R) HD Graphics Family



**** External Plug-ins Information ****


No external plug-ins installed.


iPodService 10.5.2.11 (x64) is currently running.

iTunesHelper 10.5.2.11 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.


**** CD/DVD Drive Tests ****


No drivers in LowerFilters.

No drivers in UpperFilters.

Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.


Any help on fixing my problem is greatly appreciated. Thanks to those who reply.


Mike

Windows 7

Posted on Jan 10, 2012 8:03 AM

Reply
1 reply

Jan 10, 2012 10:29 AM in response to MilwMike

The registry settings used by the iTunes drivers for importing and buring CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes.


I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)



iTunes for Windows: "Registry settings" warning when opening iTune

CD/DVD Missing Drivers for iTunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.