1 Reply Latest reply: Jan 10, 2012 10:29 AM by b noir
MilwMike Level 1 (0 points)

Two weeks ago I purchased a new computer with Windows 7 64bit and I installed itunes with no problem at first.  The next day I get the following warning before itunes would open;

The registry settings used by the iTunes drivers for importing and buring CDs and DVDs are missing.  This can happen as a result of installing other CD burning software.  Please reinstall iTunes.


I have reinstalled itunes twice so far and still come up with the same warning.  When I run diagnostics with iTunes I get the following;

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Hewlett-Packard p7-1120


QuickTime 7.7.1

FairPlay 1.13.37

Apple Application Support 2.1.6

iPod Updater Library 10.0d2

CD Driver

CD Driver DLL

Apple Mobile Device

Apple Mobile Device Driver

Bonjour (333.10)

Gracenote SDK

Gracenote MusicID

Gracenote Submit

Gracenote DSP


iTunes Serial Number 002AAE3C011FBEC8


Current user is not an administrator.

The current local date and time is 2012-01-10 09:56:29.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.


Video Display Information


Intel Corporation, Intel(R) HD Graphics Family



**** External Plug-ins Information ****


No external plug-ins installed.


iPodService (x64) is currently running.

iTunesHelper is currently running.

Apple Mobile Device service is currently running.


**** CD/DVD Drive Tests ****


No drivers in LowerFilters.

No drivers in UpperFilters.

Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.


Any help on fixing my problem is greatly appreciated.  Thanks to those who reply.



Windows 7