How long should it take Apple to ship an empty box/bag?

Question

How long should it take Apple to ship an empty box/bag?

Hi guys,

I've currently got two iPod Nanos which are valid for the Replacement Program. I ordered both boxes/bags on the same day and the first came within a couple of days and has now been sent back to Apple. Problem is, i'm still waiting on the other box. The order status shows as 'Empty Box Shpped' on 16/11/2011, but it hasn't been delivered and (even worst) i can't find the details of ANYBODY at Apple to speak to about this on the website.

Can anybody help?

iPod Nano 1t Generation-OTHER

Posted on Jan 10, 2012 10:35 AM

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Answer 1

Kappy

Level 10

362,007 points

Jan 10, 2012 10:37 AM in response to Community User

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.

To contact product and tech support visit online support site.

We cannot help. This is a user forum, and you are not speaking to Apple here.

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Answer 2

Jan 10, 2012 10:40 AM in response to Kappy

I am aware that this is a user forum. I was hoping that another user had some helpful knowledge to impart...

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Answer 3

Kappy

Level 10

362,007 points

Jan 10, 2012 10:43 AM in response to Community User

I imparted the only information that can help you.

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Answer 4

Jan 10, 2012 10:52 AM in response to Kappy

Sorry, i'm just struggling to find contact details for them. Is it only the phone number? I was kinda hoping i could email them... The online support site doesn't give me a chance to speak to anybody without paying for Express Lane.

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Answer 5

Kappy

Level 10

362,007 points

Jan 10, 2012 10:55 AM in response to Community User

There is no email address, but there is the online chat access link I provided.

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Answer 6

Jan 10, 2012 11:06 AM in response to Kappy

I was hoping you weren't going to say that; I can only access it using the iPod's serial number, and then it says that it's not covered. Therefore, Apple will only speak to me online if i pay.

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Answer 7

Kappy

Level 10

362,007 points

Jan 10, 2012 11:15 AM in response to Community User

I doubt you would be charged for support on the replacement program. Have you looked at your purchase account and/or email receipts for a contact number for questions regarding orders?

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Answer 8

Jan 10, 2012 11:29 AM in response to Kappy

There isn't a number on either. I got Apple to give me a call back using Express Lane, so thanks for your help with that.

It's just a shame there isn't a publicly-available email address as i'm sure there are a lot of people (like myself) who would just rather email than call. And then i guess there's accessibility concerns if you're profoundly deaf...

Anyway, thanks again!!

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Answer 9

Kappy

Level 10

362,007 points

Jan 10, 2012 11:29 AM in response to Kappy

If it's of any help I've come across two others like you who have been waiting since last year for their box. I'm wondering if there may be a very huge waiting list that is causing the delays.

I suppose you could try replacing your order and taking your chances or just wait.

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Answer 10

Kappy

Level 10

362,007 points

Jan 10, 2012 11:31 AM in response to Community User

Good to hear. Ignore my last message as I posted before seeing this reply. 🙂

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