I subscribed to iTunes Match and let it do it's thing. After about 5 days, I still have 21 songs that I purchased from iTunes(with DRM)showing waiting. I have tried to force them to update but still shows waiting.
Any thoughts?
Macbook 2.16 GHz Intel Core 2 Duo, Mac OS X (10.6.4), 4 GB 667 Mhz DDR2 SDRAM
Hey Ronnie,
Have a look at this feedback : 30% of songs in Status "Waiting" iTunes Match problem
grtz
In general, when a track in your iTunes library has a status of "waiting" that means it is in queue to be uploaded. However that may not be what is happening to your particular songs.
Has iTunes Match finished it's initial scan, match and upload process? You can tell by looking in the left-hand column of iTunes under Store. If there is an "iTunes Match" click it and you can see what the process is doing.
If iTunes Match has finished you may need to do a little monkeying with the files. Create a Smart Playlist with these critera:
You can omit the last entry if you like. I just use it to keep Digital Booklets out of the playlist. Next, enable the iCloud Status, iCloud Download, Bit Rate and Kind columns by pulling down View > View Options, selecting the check boxes and clicking OK.
What you should see in these colums will tell you what is happening with the files. You may find these two KB articles helpful in your trouble shooting:
http://support.apple.com/kb/ts4124
http://support.apple.com/kb/TS4054
If the articles don't load the first time just reload the page.
I should add that I tried to re-run/update iTunes match several times over several days with no change. I had approximately 4500 songs come back as matched,deleted those,downloaded new 256K versions,but these last songs are just waiting.Looking at the track info,I see that the date added is now 1/7/12 for all of them and the date modified is 12/28/11. This later date is presumably when I began the iTunes Match feature,but it seems too early for that. I am frustrated and unable to contact Apple Support. Going through the links in the iTunes Store,I am unable to get to a contact page. I got as far as a request for a hardware serial#,and I put in the number for my MacBook Pro. This number was rejected and I was unable to contact support. Can anyone tell me how to contact Apple Support on this issue? I can't be the only one with this problem.
I thought there was a change,but there wasn't. How can so many songs that I ripped be matched(thousands),while songs I purchased from iTunes sit waiting. At what point does iTunes Match give up and upload the remaing songs? This makes no sense!
Since these are purchased songs, why not look in your past purchases history to see if they are available and download them again? That should solve the problem.
I have about 7000 songs listed as "waiting" but the iTunes Match on my other computer, the one I have all my CDs in , says that iTunes Match is finished. If so, why does it say "waiting"? It's not uploading anything else.
Michael. Looking in iTunes/purchased, it says simply "Donwloaded" and there is no option to download again.
Well I think I've solved it. I did some checking and found that for some reason iTunes match was trying to re-evaluate these few songs. There were duplicates in my library,with the 128K versions in a waiting status and the 256K versions matched. I deleted the lower bit rate files and no more songs in a waiting status. Problem solved.
Good. Glad you got it sorted out.
If I understand you correctly, you successfully completed your first iTunes Match session on computer #1, then enabled iTunes Match on computer #2.
Have you used the new view options just to be certain that computer #1 does not have any "waiting" files?
Has any music ever been put into iTunes on computer #2 that is not on computer #1? iTunes Match will try to add any music on Computer #2 that is not already in iTunes Match.
When iTunes Match tries to process a music library, it scans everything, even if it has already added it to the cloud from another computer. It is possible that a copy of a file on computer #2 is corrupted and that your Match session on computer #2 has stalled. You may need to find what file has caused the process to hang and remove it from your library. Other people have experience with doing this and hopefully will chime in.
I only used iTunes Match on 1 computer.
Ronie M Greher, I was responding to captfantastic. I understand you've got your problem solved, which is always a good thing.
It said that iTunes Match was complete on the first computer. I added some on after to see if something was stuck and they uploaded to the cloud with no problem.( Other than taking 3 hours to upload 9 songs even though some of them were on iTunes.)
captfantastic - if iTunes Match ran for three hours and uploaded only 9 songs, that's very unusual. Some possiblities come to mind - some less likely than others, but still worth looking into so they can be ruled out.
• ITunes match will accept files up to 200Mb. The most common music files are under 20Mb. Could you give us an idea of the file size of the tracks you just processed?
• iTunes Match will accept various lossy and lossless formats, but those lossless formats - ALAC, WAV and AIFF are not simply copied if they need to be uploaded. They are transcoded within iTunes to an AAC and it is the AAC that is uploaded. Transcoding happens during the time we normally think of as just being used to upload files, and as transcoding speed is probably dependent on the the processing power of the host computer, it could add significantly to upload time. Do you have any ALAC, WAVE or AIFF files?
• Upload speed, of course is dependent on your internet connection. Some internet providers monitor how much bandwidth their customers are using and after a certain threshold is reached, slow them down. Other internet connection methods simply aren't that fast to begin with (dialup, DSL). Can you tell us how you connect to the internet?
If you have broadband and know the upload speed, you should visit one of the "test your internet connection" sites and run the test. If it's well below what it should be, I'd call your internet provider.
If you have trouble keeping a connection, that might well be part of the problem. I don't know how iTunes Match handles connection interruptions, but one thing that could happen would be that it would simply stop processing. It might start up again as a matter of routine, but if it keeps getting interrupted, a lot of songs could simply be still in waiting status.
If you determine there is nothing unusual with respect to file size/type, and your connection is fine, then I would proceed with the assumption there is a corrupted file somewhere. I would suggest creating an empty library, importing some of the "waiting" songs to the new library and running Match from there. In case you do not know how to create a new library, on a mac, quit iTunes, then start it back up holding down the option key. If you are using Windows, I believe holding down the shift key when starting iTunes does the same thing. This will also be the way you re-load your main library when that happens.
Once the new library has some music in it, enable iTunes match and let it process those tracks. See if things don't go more smoothly. If it is working, you might want to continue adding music identified as "waiting" in the other library to the one that's working.
Songs Stuck in Waiting Status
