RONNIE M GREHER
Level 1 (15 points)

Q: Songs Stuck in Waiting Status

I subscribed to iTunes Match and let it do it's thing. After about 5 days, I still have 21 songs that I purchased from iTunes(with DRM)showing waiting. I have tried to force them to update but still shows waiting.

Any thoughts?

Macbook 2.16 GHz Intel Core 2 Duo, Mac OS X (10.6.4), 4 GB 667 Mhz DDR2 SDRAM

Posted on Jan 10, 2012 11:19 AM

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RONNIE M GREHER

Q: Songs Stuck in Waiting Status

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  • by pdehondt,

    pdehondt pdehondt Jan 10, 2012 12:17 PM in response to RONNIE M GREHER
    Level 1 (0 points)
    Jan 10, 2012 12:17 PM in response to RONNIE M GREHER

    Hey Ronnie,

     

    Have a look at this feedback : 30% of songs in Status "Waiting" iTunes Match problem

     

    grtz

  • by Michael Allbritton,

    Michael Allbritton Michael Allbritton Jan 10, 2012 12:26 PM in response to RONNIE M GREHER
    Level 6 (16,832 points)
    Photos for Mac
    Jan 10, 2012 12:26 PM in response to RONNIE M GREHER

    In general, when a track in your iTunes library has a status of "waiting" that means it is in queue to be uploaded. However that may not be what is happening to your particular songs.

     

    Has iTunes Match finished it's initial scan, match and upload process? You can tell by looking in the left-hand column of iTunes under Store. If there is an "iTunes Match" click it and you can see what the process is doing.

     

    If iTunes Match has finished you may need to do a little monkeying with the files. Create a Smart Playlist with these critera:

    Screen Shot 2012-01-10 at 12.22.24 PM.png

    You can omit the last entry if you like. I just use it to keep Digital Booklets out of the playlist. Next, enable the iCloud Status, iCloud Download, Bit Rate and Kind columns by pulling down View > View Options, selecting the check boxes and clicking OK.

     

    What you should see in these colums will tell you what is happening with the files. You may find these two KB articles helpful in your trouble shooting:

     

    http://support.apple.com/kb/ts4124

    http://support.apple.com/kb/TS4054

     

    If the articles don't load the first time just reload the page.

  • by RONNIE M GREHER,

    RONNIE M GREHER RONNIE M GREHER Jan 11, 2012 6:20 AM in response to Michael Allbritton
    Level 1 (15 points)
    Jan 11, 2012 6:20 AM in response to Michael Allbritton

    I should add that I tried to re-run/update iTunes match several times over several days with no change. I had approximately 4500 songs come back as matched,deleted those,downloaded new 256K versions,but these last songs are just waiting.Looking at the track info,I see that the date added is now 1/7/12 for all of them and the date modified is 12/28/11. This later date is presumably when I began the iTunes Match feature,but it seems too early for that. I am frustrated and unable to contact Apple Support. Going through the links in the iTunes Store,I am unable to get to a contact page. I got as far as a request for a hardware serial#,and I put in the number for my MacBook Pro. This number was rejected and I was unable to contact support. Can anyone tell me how to contact Apple Support on this issue? I can't be the only one with this problem.

  • by RONNIE M GREHER,

    RONNIE M GREHER RONNIE M GREHER Jan 14, 2012 6:18 AM in response to RONNIE M GREHER
    Level 1 (15 points)
    Jan 14, 2012 6:18 AM in response to RONNIE M GREHER

    I thought there was a change,but there wasn't. How can so many songs that I ripped be matched(thousands),while songs I purchased from iTunes sit waiting. At what point does iTunes Match give up and upload the remaing songs? This makes no sense!

  • by Michael Allbritton,

    Michael Allbritton Michael Allbritton Jan 14, 2012 7:48 AM in response to RONNIE M GREHER
    Level 6 (16,832 points)
    Photos for Mac
    Jan 14, 2012 7:48 AM in response to RONNIE M GREHER

    Since these are purchased songs, why not look in your past purchases history to see if they are available and download them again? That should solve the problem.

  • by captfantastic,

    captfantastic captfantastic Jan 14, 2012 8:03 AM in response to RONNIE M GREHER
    Level 1 (0 points)
    Jan 14, 2012 8:03 AM in response to RONNIE M GREHER

    I have about 7000 songs listed as "waiting" but the iTunes Match on my other computer, the one I have all my CDs in , says that iTunes Match is finished. If so, why does it say "waiting"? It's not uploading anything else.

  • by RONNIE M GREHER,

    RONNIE M GREHER RONNIE M GREHER Jan 14, 2012 7:32 PM in response to Michael Allbritton
    Level 1 (15 points)
    Jan 14, 2012 7:32 PM in response to Michael Allbritton

    Michael. Looking in iTunes/purchased, it says simply "Donwloaded" and there is no option to download again.

  • by RONNIE M GREHER,

    RONNIE M GREHER RONNIE M GREHER Jan 14, 2012 8:07 PM in response to RONNIE M GREHER
    Level 1 (15 points)
    Jan 14, 2012 8:07 PM in response to RONNIE M GREHER

    Well I think I've solved it. I did some checking and found that for some reason iTunes match was trying to re-evaluate these few songs. There were duplicates in my library,with the 128K versions in a waiting status and the 256K versions matched. I deleted the lower bit rate files and no more songs in a waiting status. Problem solved.

  • by Michael Allbritton,

    Michael Allbritton Michael Allbritton Jan 14, 2012 9:10 PM in response to RONNIE M GREHER
    Level 6 (16,832 points)
    Photos for Mac
    Jan 14, 2012 9:10 PM in response to RONNIE M GREHER

    Good. Glad you got it sorted out.

  • by JiminMissouri,

    JiminMissouri JiminMissouri Jan 15, 2012 7:25 AM in response to captfantastic
    Level 2 (465 points)
    Jan 15, 2012 7:25 AM in response to captfantastic

    If I understand you correctly, you successfully completed your first iTunes Match session on computer #1, then enabled iTunes Match on computer #2.

     

    Have you used the new view options  just to be certain that computer #1 does not have any "waiting" files?

     

    Has any music ever been put into iTunes on computer #2 that is not on computer #1?  iTunes Match will try to add any music on Computer #2 that is not already in iTunes Match. 

     

    When iTunes Match tries to process a music library, it scans everything, even if it has already added it to the cloud from another computer.  It is possible that a copy of a file on computer #2 is corrupted and that your Match session on computer #2 has stalled.  You may need to find what file has caused the process to hang and remove it from your library.  Other people have experience with doing this and hopefully will chime in.

  • by RONNIE M GREHER,

    RONNIE M GREHER RONNIE M GREHER Jan 15, 2012 3:27 PM in response to JiminMissouri
    Level 1 (15 points)
    Jan 15, 2012 3:27 PM in response to JiminMissouri

    I only used iTunes Match on 1 computer.

  • by JiminMissouri,

    JiminMissouri JiminMissouri Jan 16, 2012 3:13 AM in response to RONNIE M GREHER
    Level 2 (465 points)
    Jan 16, 2012 3:13 AM in response to RONNIE M GREHER

    Ronie M Greher, I was responding to captfantastic.  I understand you've got your problem solved, which is always a good thing.

  • by RONNIE M GREHER,

    RONNIE M GREHER RONNIE M GREHER Jan 16, 2012 3:16 AM in response to JiminMissouri
    Level 1 (15 points)
    Jan 16, 2012 3:16 AM in response to JiminMissouri

    Woops.

  • by captfantastic,

    captfantastic captfantastic Jan 17, 2012 3:59 AM in response to JiminMissouri
    Level 1 (0 points)
    Jan 17, 2012 3:59 AM in response to JiminMissouri

    It said that iTunes Match was complete on the first computer. I added some on after to see if something was stuck and they uploaded to the cloud with no problem.( Other than taking 3 hours to upload 9 songs even though some of them were on iTunes.)

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