ugino_mtz

Q: Duplicate contacts only on my iPad from exchange server

Since IOs5 my iPad 2 suddenly starts to duplicate contacts from my exchange server (Office 365), if I go to my server I won´t see the duplicate, only in my iPad 2, if I delete the account and add it again they will dissappear but they will start duplicate one more time.

 

What can I do?, Does anyone have this issue?

iPad 2, iOS 5.0.1

Posted on Jan 10, 2012 4:22 PM

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Q: Duplicate contacts only on my iPad from exchange server

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  • by coloradoskiier,

    coloradoskiier coloradoskiier May 31, 2012 3:41 PM in response to clivebaxter
    Level 1 (0 points)
    May 31, 2012 3:41 PM in response to clivebaxter

    I am having the same issue as well.

     

    IPhone 4

    Microsoft Exchange with Outlook

  • by DoubtIT,

    DoubtIT DoubtIT May 31, 2012 8:29 PM in response to ugino_mtz
    Level 1 (0 points)
    May 31, 2012 8:29 PM in response to ugino_mtz

    I've tagged as having same question (at top of post). I have also posted feedback as bug report:

     

    http://www.apple.com/feedback/iphone.html

     

    Thanks for macro tip as well. Hopefully the problem is resolved soon so that we don't need it!

  • by gabael,

    gabael gabael Jun 4, 2012 4:56 AM in response to ugino_mtz
    Level 1 (0 points)
    Jun 4, 2012 4:56 AM in response to ugino_mtz

    I am having the same issue.

     

    On my iPhone 4, iPhone 4s and iPad 2 (iOS 5.1.1) contacts is randomly duplicated. But not in Outlook 2007, 2010, or on Office 365 Exchange server.

     

    I hope the Apple will fix this bug.

  • by CDB @ Apple Support,

    CDB @ Apple Support CDB @ Apple Support Jun 12, 2012 12:38 PM in response to ugino_mtz
    Level 1 (0 points)
    Jun 12, 2012 12:38 PM in response to ugino_mtz

    I just got off the phone with Apple Support

     

    Their comment was that they have no suggestions about what to do to fix the problem

     

    The support person had no idea if Apple is even acknowledging the problem, let alone trying to fix the problem

     

    So basically - what I got was "too bad for you" and "I'm sure it must be frustrating to have your contacts on your iPad breed like a virus anytime you use the search function"

     

    We appear to be on our own for now

  • by gpuig,

    gpuig gpuig Jun 18, 2012 10:45 AM in response to ugino_mtz
    Level 1 (0 points)
    Jun 18, 2012 10:45 AM in response to ugino_mtz

    Hi,

     

    I've this same problem. I'm an IT Manager and I've this same problem on some customers with Office 365 and iOS devices. And I've also this problem as I'm user of Office 365 and iPad.

     

    Doing some testing I've reproduced the problem just doing some Contact search on the iPad. The resulting Concacts are duplicated in just less than a minute.

    The problem, as described, is that this Contacts are then synced back to Outlook... and more and more Contacts are duplicated.

     

    I "only" have about 600 Contacts. I've also posted a feedback a at http://www.apple.com/feedback/

     

     

    Regards

  • by spr1,

    spr1 spr1 Jun 18, 2012 11:33 AM in response to ugino_mtz
    Level 1 (0 points)
    Jun 18, 2012 11:33 AM in response to ugino_mtz

    Update.

     

    We are still seeing this problem, though duplicates are not replicated back to the server thank goodness.  A 2nd user is now seeing this frequently.

     

    As usual - we can disable sycing contacts on the device - delete all contacts on the device, and re-enable sync, which clears it up temporarily as a fresh copy is donloaded.... until the IOS contact search crashes again.

     

    I am wondering if the contact search function is crashing on a low memory condition.  I also wonder if large amounts of information in the 'notes' field of contact(s) contributes to this.   We can reproduce this relatively quickly by searching for contacts that happen to have pages of text data in the notes field.

     

    We have also deleted and recreated such a contact in the hopes that is was a 'corrupt' or somehow damaged contact, but it did not help.  This is (fairly) clearly a broken contact search component in IOS and it is getting increasingly frustrating to have no answers for someone like our CEO, who is about to throw his phone and iPad out the window because of this behavior... and probably me with it.

  • by greengeek,

    greengeek greengeek Jun 19, 2012 5:06 AM in response to spr1
    Level 1 (0 points)
    Jun 19, 2012 5:06 AM in response to spr1

    Four comments:

    1) The dupes seem to be caused by an out of memory (OOM) failure of the contacts app. This can be triggered internal to the contacts app (a contact search seems to one cause of this) or external (other apps cause a general OOM failure for iOS - halting contacts too).  When the OOM failure occurs, the contacts app reloads contacts - but it does not fully clear the local cache/db and this somehow results in dupes.  This has been my hunch from the start, but further comments and debugging seem to confirm it pretty clearly.

    2) When the OOM failure occurs you can see them in the diagnostic log on the iOS device.  I have never seen a duping situation without an OOM contacts app failure.

    3) The contacts app iOS-side duping does not directly cause an duping on the O365 server copy of the contacts, BUT, you can cause duping on the O365 side if your user tries to edit one of the phantom "dupes" on the iOS side.

    4) Using iCloud to sync contacts alone is not a solution for Outlook users.  iCloud does not sync the default Contacts folder, but instead creates a separate iCloud contacts folder for its use.  This means that the user will have to explicitly create and manipulate contacts in the iCloud folder and sync them from their default Contacts folder.  Outlook actions such as right-click "Add to Contacts" from an email address result in a new contact in the default contacts (exchange) folder.  And, there is no way to make the iCloud folder the default since it iCloud does not show up in the Accounts listing. 

     

    Android is gaining ground here fast...FIX THIS APPLE!

  • by Sekken,

    Sekken Sekken Jun 19, 2012 7:03 AM in response to ugino_mtz
    Level 1 (0 points)
    Jun 19, 2012 7:03 AM in response to ugino_mtz

    Hello,

    Have you the same problem if you are using another soft as 'ContactsXL' ?

    Regards

  • by jakubwz,

    jakubwz jakubwz Jun 19, 2012 7:16 AM in response to gabael
    Level 1 (0 points)
    Jun 19, 2012 7:16 AM in response to gabael

    Don't worry, they will start duplicating in Outlook. Myself and one of my clients - iPhone 4 and iPhone 4S, iOS5/iOS5 and Office365 service for us both with Office 2010 Pro/Mac Office 2011. At the start, the items duplicated only on iPhone, later they got to Outlook. It was a mess.

     

    I moved the user to Hosted Exchange 2010 and hopefully it will be resolved. I personally bought Samsung Galaxy S3 and moved to Android. Apple really disappointed me ...

  • by Louis92037,

    Louis92037 Louis92037 Jun 19, 2012 5:11 PM in response to ugino_mtz
    Level 1 (0 points)
    Jun 19, 2012 5:11 PM in response to ugino_mtz

    I am having the same problem with duplicate contacts and would hope that it gets resolved sooner than later.  I have to shut off the Contact sync and then re-initiate, which is becoming a hassel. 

  • by Eden Reeves,

    Eden Reeves Eden Reeves Jun 23, 2012 2:23 AM in response to ugino_mtz
    Level 1 (5 points)
    Jun 23, 2012 2:23 AM in response to ugino_mtz

    I had my Gmail syncing with my Nokia E-5 and I was a happy man.  Then, I recently got an iPad3 and started encountering duplicate contacts in Gmail, my Nokia E5 and iPad3. 

     

    Solution: (Step 1) Turn off iCloud and Microsoft Exchange syncing on the iPad3.  (Step 2) Delete all duplicates in Gmail Contacts & Nokia E5.   (Step 3) Only sync contacts in iTunes. Click on the Google Contacts option and sync your iPad3.

     

    It seems that once you sync you Gmail Contact only thru iTunes, the problem of the duplicates is eliminated.

  • by rynosc,

    rynosc rynosc Jun 25, 2012 8:38 PM in response to ugino_mtz
    Level 1 (0 points)
    Jun 25, 2012 8:38 PM in response to ugino_mtz

    Having this same issue - duplicate accounts are showing up in both outlook and the iphone - getting ready to add ipad to the sync and worried it will happen here too. this never happened with Android?

     

    iphone4s

    msoffice365

  • by CyberGuyPR,

    CyberGuyPR CyberGuyPR Jun 26, 2012 10:18 AM in response to ugino_mtz
    Level 1 (0 points)
    Jun 26, 2012 10:18 AM in response to ugino_mtz

    This is happening on one of our devices. At one point we had 150,000 duplicated contacts (out of 5000 real ones). We have another device that we wiped and are trying to replicate the issue. So far we haven't been able to do this. We've put many random apps, threw 5000+ contacts there, synced to iCloud, but can't reproduce the issue. Does anyone have any pointers on how to reproduce the issue?

  • by spr1,

    spr1 spr1 Jun 27, 2012 10:27 AM in response to CyberGuyPR
    Level 1 (0 points)
    Jun 27, 2012 10:27 AM in response to CyberGuyPR

    We can reproduce this fairly quickly by 'searching' for contacts in the contacts app.  Have the user search for a few that he/she typically searches for... and soon, I suspect, you will trigger it.    We can also trigger it by searching for contacts in the phone app.

  • by CyberGuyPR,

    CyberGuyPR CyberGuyPR Jun 27, 2012 10:31 AM in response to ugino_mtz
    Level 1 (0 points)
    Jun 27, 2012 10:31 AM in response to ugino_mtz

    @spr1 was that device wiped at some point? We can reproduce the issue on the original device that has NOT been wiped. We are trying another device with same number of contacts as the original user who experienced the issue and so far haven't been able to duplicate the problem.

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