14 Replies Latest reply: Dec 10, 2012 3:25 AM by jaykureshi
Riley Brown Level 1 (5 points)

Guys,

Just bought a used iPhone 4S yesterday and now I cannot use iTunes match.  I receive the error above and says I have to wait 83 days.

Is there a way to get around this or do I need to contact the original owner and have them somehow deauthorize this iphone?

 

TIA

  • Jim VanLeeuwen Level 6 (18,825 points)

    You have to wait the 83 days.  The original owner can remove the association with his Apple ID, but removing a device from an Apple ID does not override the 90 day timer. The timer must complete 90 days from the day the device was associated before it can be associated to another Apple ID.

     

    Read all about it:  iTunes Store: Associating a device or computer to your Apple ID, http://support.apple.com/kb/HT4627

  • Riley Brown Level 1 (5 points)

    Why in the world??  So basically I'm screwed for 3 months.  AND Apple already has my money for itunes match, but I can't use one of their devices to use itunes match?  Just plain stupid. 

     

    Has anyone had any luck calling in and complaining about this??

  • Riley Brown Level 1 (5 points)

    I called Apple Support and they had me fill out a form that will be sent to itunes account management.

     

    http://www.apple.com/support/itunes/contact/

     

    I will post if they are able to solve the issue.

  • Barnsgreenman Level 1 (0 points)

    I have the same problem on a iPad and your answer wold be useful

  • Riley Brown Level 1 (5 points)

    You're not going to like the answer.   You're screwed basically.  Once the timer starts, you have to wait.  Bummer.

  • Barnsgreenman Level 1 (0 points)

    Well thanks for the answer.  Seems like you are paying for nothing!!

  • thc9698 Level 1 (0 points)

    This is incredibly stupid! I have an iPhone 4 and cannot get over 800 songs because of this lock out. I have THREE more days thankfully, but this NEEDS to be fixed! When I called Apple support they wanted me to purchase a year Protection Plan for $99 or a ONE TIME fee of $29.99 to help me resolve this issue. I asked her if it would be fixed and she said that 'Tech support would help me with that'. I REALLY want my music NOW, but I refuse to pay those fees, especially because I have only a few days left.

  • TooDarkPark Level 4 (1,585 points)

    I sold four iPhones and a MBP back in January that were tied to my iTunes account and iTunes match. I had no idea that the new owners would have to wait nearly three months to be able to use them on their own accounts. They never contacted me after the sale but I kind of felt bad after reading this.

  • Rikkxyz Level 1 (0 points)

    any luck finding a solution to this? I have the same exact problem, I cannot access my 2000 songs I had. I payed for itunes match and now this problem. Im calling apple tomorrow and hopefully fix this or get my money back I dont know, Im ******!

  • Riley Brown Level 1 (5 points)

    You can do what I did.  Bought another 4S off craigslist. 

    It *****.

  • hexonxonx Level 4 (2,455 points)

    This is what I did as well. Didn't want to wait 90 days so I sold all my Macs and iPhones and bought used ones on CL.  Sure the buyer now had the same problem but my problem was solved.

  • GrapeApe1906 Level 1 (0 points)

    I just started having this problem today with my phone (4s--brand new). The msg just showed outta nowhere. Unfortunately, I don't have any answers yet, and when I called iTunes for support, the rep I talked to wasn't really any help. My last ditch effort, though, will be to visit my local Apple store. Hope something of worth results. :)

  • Dave_K. Level 3 (600 points)

    Riley Brown wrote:

     

    You're not going to like the answer.   You're screwed basically.  Once the timer starts, you have to wait.  Bummer.

     

    Here's a bigger problem.   In many cases- nobody is quite sure of what exactly is causing the timer to start in the first place.   So you could sit out the 90 days, only to have it start again.

     

    I am getting that same error message on my iMac which has been logged into the same Apple ID since I bought it 5 years ago.   It started last week for no apparent reason and Apple Support basically says "it must be your fault".

     

    Incredibly frustrated.

     

    Dave

  • jaykureshi Level 1 (25 points)

    Im sorry Riley, yesterday i was googling to find something and i read an article manage devices with your apple ID, i clicked that link and it took me to the page where i entered my Apple ID there i saw my old devices which i sold years back and never deleted them from my ID, i hope those users also faced same problem, I deleted all those devices and ill keep that in mind in future, all i can say second hand buyers are getting second hand service.