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Airport Extreme configuration problem?

Airport Utility 5.5.3 is installed and recognises the AP Extreme. The box has a blinking amber light constantly and opens a window stating:


"An error occurred while trying to access the Apple wireless device. Make sure your network connection is valid and try again".


No matter whether you choose the manual set up or continue buttons in the utility the above message appears.


Any help gratefully accepted.

AirPort Extreme 802.11n (5th Gen), Windows 7

Posted on Jan 11, 2012 4:55 AM

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1 reply

Jan 11, 2012 6:44 AM in response to mja_w

The Windows Firewall may be blocking the connection attempt. I have not used Windows 7, but on an XP machine, the Firewall settings are in the Control Panel. Check to see if this might be the case so you can "Allow" an "Exception".


The anti-virus software may also be blocking the connection. You may need to turn it off for the configuration, then turn it back on.


It will often help to try to configure the device using Ethernet, not wireless. Connect a spare Ethernet cable from your PC to one of the LAN <-> ports on the AirPort Extreme. Restart both the PC and AirPort Extreme, then open AirPort Utility again.


If still no luck, click the AirPort Utility File menu at the upper left hand corner of the screen and select Configure Other. Enter 10.0.1.1 into the address box and "public" (without the quotes) in the password box.

Airport Extreme configuration problem?

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