I can't get to adobe.com from my mac but can access other sites. I have disabled all firewalls. Ant ideas?

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caribb51 Author

Level 1

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I can't get to adobe.com from my mac but can access other sites. I have disabled all firewalls. Ant ideas?

iMac, Mac OS X (10.7.2)

Posted on Jan 11, 2012 9:09 PM

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Answer 1

TildeBee

Level 7

31,917 points

Jan 11, 2012 9:23 PM in response to caribb51

caribb --

Go up to the main Safari menu (top left of your screen), go over to the Privacy tab, go down to "Cookies and other website data, and select "details." Look there, type in "Adobe" and delete all the cookies listed for them. Then immediately restart Safari. Try the adobe site again. Any better?

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Answer 2

caribb51 Author

Level 1

0 points

Jan 11, 2012 9:45 PM in response to TildeBee

Bee,

I cleared all the cookies, but no luck.

Thanks,

Caribb51

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Answer 3

TildeBee

Level 7

31,917 points

Jan 11, 2012 9:51 PM in response to caribb51

That's OK, caribb51. So, you did remember to restart Safari afterward? Are you trying to log on to their site via a password? How are you accessing the site? Via a bookmark, or finding it via Google, or other search engine?

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Answer 4

caribb51 Author

Level 1

0 points

Jan 11, 2012 11:29 PM in response to TildeBee

Yes. I restarted Safari. I typed in the url www.adobe.com using, Safari, Firefox and Chrome and still get "unable to open page"

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Answer 5

Jan 11, 2012 11:34 PM in response to caribb51

Try turning off the router for about 5 minutes, then turn it back on.

If you have anti virus software installed, that could explain why you can't access the site via multiple browsers.

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Answer 6

caribb51 Author

Level 1

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Jan 11, 2012 11:44 PM in response to Carolyn Samit

I did. Still no luck. I even connect to the net tethered to my phone, bypassing my normal isp, but still couldn't get to adobe.com

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Answer 7

caribb51 Author

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Jan 11, 2012 11:45 PM in response to Carolyn Samit

I also have no anti virus products installed.

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Answer 8

Jan 12, 2012 12:03 AM in response to caribb51

I even connect to the net tethered to my phone

Using 3G or your Wi Fi?

If you can access the Adobe site on the iPhone using 3G, not Wi-Fi, then it's your Wi-Fi network...

Open System Preferences > Network then click Assist Me then click Diagnostics.

If any of the buttons on the left are red click Continue.

Try disabling tethering on the iPhone to see if that makes a difference.

Tap Settings > General > Network / Internet Tethering

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Answer 9

caribb51 Author

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Jan 12, 2012 7:34 PM in response to Carolyn Samit

I was actually using 4G and was able to connect to my other sites with the exception of Adobe.

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Answer 10

Linc Davis

Level 10

209,547 points

Jan 12, 2012 10:04 PM in response to caribb51

Please launch the Terminal application by entering the first few letters of its name into a Spotlight search, and drag or copy -- do not type -- the following line into the window:

curl -I http://www.adobe.com

Press return. You should almost instantly get several lines of output below what you entered, the first of which begins with something like this:

HTTP/1.1

If there's no output within ten seconds, consider that a failure. You can then quit Terminal.

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Answer 11

caribb51 Author

Level 1

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Jan 13, 2012 12:06 AM in response to Linc Davis

I ran the command and got the following: "curl: (7) couldn't connect to host"

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Answer 12

Linc Davis

Level 10

209,547 points

Jan 13, 2012 5:20 AM in response to caribb51

Please launch the Network Utility application by entering the first few letters of its name in a Spotlight search. Select the "Lookup" tab and enter "adobe.com" (without the quotes) in the address field. Press return. Post the output -- the text, please, not a screenshot. Then select the "Ping" tab and do the same.

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Answer 13

caribb51 Author

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Jan 13, 2012 8:46 AM in response to Linc Davis

Here is the Lookup output for "adobe.com":

Lookup has started…

Trying "adobe.com"

;; Truncated, retrying in TCP mode.

Trying "adobe.com"

Received 27 bytes from 192.168.1.1#53 in 91 ms

Trying "adobe.com"

Host adobe.com not found: 5(REFUSED)

Received 27 bytes from 192.168.1.1#53 in 94 ms

Here is the output for "www.adobe.com"

Lookup has started…

Trying "www.adobe.com"

;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 32554

;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 4, ADDITIONAL: 4

;; QUESTION SECTION:

;www.adobe.com. IN ANY

;; ANSWER SECTION:

www.adobe.com. 9945 IN CNAME www.wip4.adobe.com.

;; AUTHORITY SECTION:

adobe.com. 89683 IN NS adobe-dns-03.adobe.com.

adobe.com. 89683 IN NS adobe-dns-04.adobe.com.

adobe.com. 89683 IN NS adobe-dns-02.adobe.com.

adobe.com. 89683 IN NS adobe-dns-01.adobe.com.

;; ADDITIONAL SECTION:

adobe-dns-03.adobe.com. 7252 IN A 193.104.215.45

adobe-dns-01.adobe.com. 4908 IN A 192.150.11.56

adobe-dns-04.adobe.com. 1759 IN A 202.32.93.237

adobe-dns-02.adobe.com. 2317 IN A 192.150.17.247

Received 226 bytes from 192.168.1.1#53 in 59 ms

Here is the ping output for "adobe.com"

Ping has started…

PING adobe.com (192.150.16.117): 56 data bytes

64 bytes from 192.150.16.117: icmp_seq=0 ttl=243 time=44.833 ms

64 bytes from 192.150.16.117: icmp_seq=1 ttl=243 time=44.444 ms

64 bytes from 192.150.16.117: icmp_seq=2 ttl=243 time=43.873 ms

64 bytes from 192.150.16.117: icmp_seq=3 ttl=243 time=46.385 ms

64 bytes from 192.150.16.117: icmp_seq=4 ttl=243 time=43.531 ms

64 bytes from 192.150.16.117: icmp_seq=5 ttl=243 time=44.303 ms

64 bytes from 192.150.16.117: icmp_seq=6 ttl=243 time=43.124 ms

64 bytes from 192.150.16.117: icmp_seq=7 ttl=243 time=44.284 ms

64 bytes from 192.150.16.117: icmp_seq=8 ttl=243 time=43.286 ms

64 bytes from 192.150.16.117: icmp_seq=9 ttl=243 time=44.203 ms

--- adobe.com ping statistics ---

10 packets transmitted, 10 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 43.124/44.227/46.385/0.883 ms

Here is the ping output for "www.adobe.com"

Ping has started…

PING www.wip4.adobe.com (127.0.0.1): 56 data bytes

Request timeout for icmp_seq 0

Request timeout for icmp_seq 1

Request timeout for icmp_seq 2

Request timeout for icmp_seq 3

Request timeout for icmp_seq 4

Request timeout for icmp_seq 5

Request timeout for icmp_seq 6

Request timeout for icmp_seq 7

Request timeout for icmp_seq 8

--- www.wip4.adobe.com ping statistics ---

10 packets transmitted, 0 packets received, 100.0% packet loss

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Answer 14

Klaus1

Level 9

52,749 points

Jan 13, 2012 9:20 AM in response to caribb51

Could be a DNS problem. Try Open DBS:

Adding Open DNS codes to your Network Preferences, should give good results in terms of speed-up as well as added security, including anti-phishing and redirects) (Full information about Open DNS is here: http://www.opendns.com/home/nobloat )

If you are using a single computer: Open System Preferences/Network. Double click on your connection type, or select it in the drop-down menu, and in the box marked 'DNS Servers' add the following two numbers:

208.67.222.222

208.67.220.220

(You can also enter them if you click on Advanced and then DNS)

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Answer 15

Linc Davis

Level 10

209,547 points

Jan 13, 2012 9:26 AM in response to caribb51

Your DNS is OK. There is no need to change it and I don't recommend doing so.

Select Apple menu > System Preferences > Network > Advanced > Proxies. Are any of the boxes in that window checked? If so, uncheck them, save your changes, and try again.

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