how does one speak to a live person in itunes billing

Contact iTunes support

http://www.apple.com/support/itunes/

It will indeed be a 'live person' responding. Just not over the phone. They are helpful and get back to you fairly quickly. That is the only way to contact iTunes.

This may indeed be the case, I find it unacceptable that a big company as in Apple's Itunes does not provide real live support to its clients. There is so much, I assume a call centre overseas can do. And due to some unforseen circumstances unable to help and many times unable to understand the issues and circumstances. A company making Billions of dollars a year should and must, as customer service dictates, have ultimately a live person to listen to me and its clients.

Other things have means of phone support. For iTunes issues I don't personally see the need and have never come across any problems with that system, so we can agree to disagree.

If you have any complaints you should contact Apple directly

@vazandrew

Exactly, we can agree or disagree. Having worked in a call centre in Canada for over 17 yrs, w overseas operations as well, I understand that not all issues can be solved by a generated computer message. And that humans, clients, like to know that they are being understood. I have been trying to contat Apple direct, and get re-directed to the only option of email. Following and filling in entries of F1 and so on, lacks one thing we, as human species need is emotion.

Robert

Andrew if you have a phone number I can use it would be greatly apprecitated.

Thank You

I have never received an automated message from iTunes support, if that were the case I would totally be with you. I will get a number for you, there is the feedback page as well but I assume you want to talk to someone.

I think this should be what you are looking for

1-800-676-2775

Have a good evening

This service is less than useless. The phone support redirects you away from a human repeatedly.