3 Replies Latest reply: Apr 23, 2014 3:51 AM by lllaass
poopa Level 1 Level 1

The volume controls on the left side of the I touch are not working and the on/off switch not working. What should I do?

iPod touch
  • Philly_Phan Level 6 Level 6


    First, try a system reset.  It cures many ills and it's quick, easy and harmless...

    Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.


    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."


  • Kathestrella Level 1 Level 1

    If you do a restore, does the information you have stored in some apps delete? I have alot of information stored in some and I would rather not delete it.

  • lllaass Level 10 Level 10

    If you restore from backup the app data will be like it was when the backup was made:

    To restore from backup see:

    iOS: Back up and restore your iOS device with iCloud or iTunes

    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.

    You can redownload most iTunes purchases by:        

      Downloading past purchases from the App Store, iBookstore, and iTunes Store


    Restoring to factory settings/new iPod erases the iPod. reinstalling apps does not restore app data except for those apps that sotre info on servers.