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iTunes not working and iTunes store not loading...I've tried everything...help please!!

i have been having this problem with my iTunes for a very long time now it and is VERY frustrating! i have tried everything with no succes....any ideas or tips?

iTunes program-OTHER, Windows Vista, cant play any music in library

Posted on Jan 12, 2012 7:24 PM

Reply
19 replies

Jan 12, 2012 8:09 PM in response to laurax3

Close your iTunes,

Go to command Prompt -


(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".


(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt


In the "Command Prompt" screen, type in


netsh winsock reset


Hit "ENTER" key

Restart your computer.

Now launch your iTunes and see if it is working now.

Jan 12, 2012 8:20 PM in response to laurax3

If you are still having these type of problems after trying the winsock reset and are running any kind of net monitoring software like Bsecure, Net Nanny, AVG Family Safety, Safe Eyes, Covenant Eyes, Norton Online Security etc... I would suggest that you try uninstalling said software and reinstalling iTunes 10.5 to see if that corrects the issue.


The other option is to use Microsoft Fix it tool 50203.

http://support.microsoft.com/?kbid=811259


You may refer to this article to identify which software in your system is the culprit:

http://support.apple.com/kb/TS4123?viewlocale=en_US



Jan 19, 2012 7:09 PM in response to laurax3

Do you have any of these security, net-monitoring or video accelerator software installed?


Product or ManufacturerLSP Name
Bigfoot NetworksBfLLR over [MSAFD Tcpip [TCP/IPv6]]
Bytemobile, Inc.BMI over [MSAFD Tcpip [TCP/IP]]
ContentWatch / Net NannyCWALSPSYS CWALSP MSAFD Tcpip [TCP/IP]
Covenant EyesCovenant Eyes Monitoring over [MSAFD Tcpip [TCP/IP]]
Dr. WebDrWebSP.4 over [MSAFD Tcpip [TCP/IP]]
Fourelle VenturiVENTURI_TP [MSAFD Tcpip [TCP/IP]]
NetintelligenceNIHLSP over [MSAFD Tcpip [TCP/IP]]
PC Tools / Spyware DoctorPCTOOLS over [MSAFD Tcpip [TCP/IP]]
PureSight Internet Content FilterWinsock over MSAFD Tcpip [TCP/IP]
SafeEyes / McAfee Family ProtectionInternet Content Filter over [MSAFD Tcpip [TCP/IP]]
SpeedBit Video AcceleratorSBLSP over [MSAFD Tcpip [TCP/IP]]
VMWareVMCI sockets DGRAM

Jan 20, 2012 11:27 AM in response to wiclee

okay so everytime i go to open my itunes store, the loading bar fills up half way and then a dialog box containing the following message appears: "A problem casued the program to stop working correctly. Windows will close the program and notify you if a solution is available." i also can not play the music that is in my library, access my apple account, import cds, or basically use the itunes program at all

iTunes not working and iTunes store not loading...I've tried everything...help please!!

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