You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi, my charger has broken in two and is stuck inside the MacBook.
I can charge the laptop by putting the rest of the charger back into the socket but when I take it out part of the charger remains in the laptop.
The magnet is really strong and I can't get it out, any ideas?
Here's a picture to show you what I mean
I know this was a long time ago, but it just happened to me and my dad literally took a long skinny knife and was able to pop out the magnet because it does not go in too far. Luckily, nothing broke and my computer was old anyway. Obviously the safer option is to go to an apple store, but as a last resort this method worked for me. Just be careful!
I know this was a long time ago, but it just happened to me and my dad literally took a long skinny knife and was able to pop out the magnet because it does not go in too far. Luckily, nothing broke and my computer was old anyway. Obviously the safer option is to go to an apple store, but as a last resort this method worked for me. Just be careful!
I would take it back to Apple and show it to them. That certainly appears to be a defective part.
Allan
Needle nose ViseGrips will extract the broken piece. But Allan has the right answer.
Ciao.
Hi,
Sorry to bother you. I was just wondering what happened with your broken charger? Mine has done exactly the same!! Did you take it back and if so did they replace it for you?
Thanks
I just took it into apple and because it was still under warranty they just replaced the charger.
The metal piece that came off is pressed into the end of the charger cord and glued with something akin to crazy glue. There are two small pins at the proximal and distal end that align it and hold it in place at the end of the cord. This part is the target of the magnet in the MacBook.
Policies at the genius bar have been liberalized over issues of power adapter safety. It is now easier to get broken power adapters replaced, even if not under warranty. It is not an automatic replacement, but ask them before you knock yourself out doing a home-made repair job.
Remember that Apple wants you to be a happy customer. Be professional and cordial and keep your composure. Customers who come in angry and ready to sue everybody will never be happy customers, so they get nothing.
Same issue. Apple store removed the magnet for free and charged me $85.00 for a new adapter. Yes, $85.00 not $8.50. We love you Apple, but not the yacth so much. $85.00 will buy about 1 minute of gas for that beast. Too bad it wasnt innovative and ELECTRIC !
The end of my charger is stuck in my MacBook
