jeff2540_1
Level 1 (0 points)

Q: iTunes is extremely slow and I cannot make a secure connection

When I connect to iTunes my computer is extremely slow, and when I try to connect to the iTunes store I get the error message cannot make a secure connection.  I have internet access and I have ran the iTunes diagnostics test and all the tests passed except making a secure connection.  I have disabled all of my security systems including my firewall and Norton.  I am not running any proxy settings.  This has been an ongoing problem for over a month and I am at a loss. 

Posted on Jan 13, 2012 1:02 PM

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jeff2540_1

Q: iTunes is extremely slow and I cannot make a secure connection

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  • by whatheck,

    whatheck whatheck Jan 13, 2012 1:30 PM in response to jeff2540_1
    Level 5 (4,092 points)
    Jan 13, 2012 1:30 PM in response to jeff2540_1

    Check out this Apple article -> iTunes: Advanced iTunes Store troubleshooting

     

    Blocked by configuration: (Mac OS X/Windows)

    1. Configure Internet Options (for Windows computers only):
      1. Run iTunes Diagnostics. If the "Secure link to iTunes Store" section does not pass, do the following.
      2. Open Internet Explorer.
      3. From the Tools menu, choose Internet Options.
      4. Click Connections.
      5. Under "Dial-up and Virtual Private Networking," choose "Never dial  a connection." It may not be possible to choose this if you’ve never used  dial-up Internet; if this is the case, skip to the next step.
      6. Click LAN Settings.
      7. In the window that opens, enable the option to "Automatically detect  settings" if it is not enabled.
      8. iTunes uses Internet Options proxy settings. Apple recommends  removing proxy settings that interfere with access to the iTunes Store  if needed.
      9. Click OK.
      10. Click the Advanced tab.
      11. Scroll down to the Security section and look for the option to "Check for server certificate revocation." If it is enabled, disable it.
      13. Look for Use SSL 3.0 and Use TLS 1.0. Make sure at least one of  those two checkboxes is selected and click OK (You can select both checkboxes).
      14. Apply any changes, and restart your computer if you modified the option to "Check for server certificate revocation" (step #11).