- CDMA iPhone 4 w/ iOS 5.01 (since the day it was released)
- Auto-sync to select playlists (either over wi-fi or USB)
- Windows7, iTunes 10.5, only one iTunes account for this library
- Backing up to iCloud (as of yesterday) but not using iTunes Match
Recent purchases I've made directly to my iPhone have been creating "ghost" entries on my iPhone -- they're not visible on the iPhone until connected to iTunes and I open the iPhone contents (see screen shot below). Each one of these ghost entries are grayed out and have what looks like a sync wheel next to them which doesn't move. Each time I sync to iTunes the iPhone displays an error message saying that "9 items failed to sync, see iTunes" (no error number). These 9 items are the tracks of the album "Canyon" which are the ones that appear as ghost entries, although the number of errored songs sometimes includes two other iPhone purchases.
This started after purchasing this album and tried to transfer it to my library later that night. I did not get an error message, but my library showed these same grayed out ghost entries, which are not playable. I tried to re-sync and they still didn't transfer, nor did they go after selecting "Transfer Purchases" from the iTunes menu. On iCloud they showed up as already downloaded to my computer and my iPhone. So I manually deleted the entries in my library, and from my iPhone by swiping each song left to right. I re-downloaded the album from iCloud to my computer. Great, no ghosts. I sync'd the songs to my iPhone, but now I have two entries for each song (as in the shot below) and I get this error message from iTunes on each sync. On the iPhone itself there is only one copy of each song, I only see the ghost entries while connected to iTunes.
This isn't a show-stopper, but annoying since two other purchases are occasionally showing up as ghost entries. So far I have done the following with no success:
- Reset, Restored from Backup, Restored then installed backup
- Changed sync settings to not sync music at all, then sync'd to remove all music, then reversed the process to put it back on
- Went into Settings/ General/ Usage/ Music/ and swiped across "All Music" and selected Delete
The only thing I have not done, which I'm trying to avoid, is doing a restore as new iPhone ... I don't want to re-do all my settings, especially if the ghosts only come back.
Problem solved ... all I had to do was log out of my iTunes account on my iPhone and then log back in and re-sync.