6 Replies Latest reply: Jan 14, 2012 11:58 AM by dennis83
dennis83 Level 1 Level 1

I've been using ios devices since they came out, long before they were called ios, and this is a first for me.  I have an ipad 2 that is completely locked up.  the two button restart doesn't work, and itunes doesn't see the device when connected. it almost seems to me like there an an internal fault like the battery has became disconencted or something of that nature.


aside from going to visit a genius, is there anything else I can do on my end to try to recover the ipad?

MacBook Pro, Mac OS X (10.7.2)
  • alanfromnewtownards Level 5 Level 5

    Your iPad locking up and it not being recognised in iTunes can be for very different and unrelated reasons! Is there any charge in it's battery? Bear in mind, if it has been drained completely dry then it could take up to 20 minutes to show that it is actually charging. If that is the reason then try a Reset with some charge in it.

  • Philly_Phan Level 6 Level 6

    I expect that a system reset is what you've already tried but I just want to be sure.  First charge your battery for at least several hours using the wall mount charger.  The reset cures many ills and it's quick, easy and harmless...

    Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.


    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."

  • Demo Level 10 Level 10

    If Philly's suggestions don't work - You could try restoring the device with recovery mode which is probably what the Apple genius would suggest anyway - at least in my opinion. Your iPad does seem to fit the criteria. However, you can read this article and make that assessment yourself.

    iPad: Unable to update or restore

  • dennis83 Level 1 Level 1

    Maybe I should be a little more clear about what is going on.  I took it off the charger this morning after charging all night and it didn't turn on like usual.  I tried to do a system reset with the home and power button, but to no avail.  I then plugged it into my computer to do a restore, but itunes does not see it, nor does it show up in system information. I have plugged my iphone into both the charger and computer and verified they each work as expected.


    Based on that I, think it's an issue with with ipad, likely one I won't be able to fix at home.  I'd like to get some thoughts from other people before I make the 2 hour drive to an apple store.

  • Demo Level 10 Level 10

    Please read my post again - directly above your last post. You probably need to force the iPad into recovery mode in order to restore it. You use recovery mode if the device is no longer being recognized in iTunes.


    This method works quite often. Did you read the article?

  • dennis83 Level 1 Level 1

    I read the summary of the article and it didn't describe the same issue I was having so I moved on. I just went back and tried the steps it suggests to initiate a recovery, I tried it three times and my iPad screen is still blank, and iTunes has not recognized the device.