Skip navigation

Can't restore/update: Error 3194

9102 Views 5 Replies Latest reply: Jan 16, 2012 7:50 AM by DimmestLemming RSS
DimmestLemming Calculating status...
Currently Being Moderated
Jan 14, 2012 8:16 AM

I can't restore or update my ipod because of error 3194.


The process always crashes right after "Verifying restore with Apple". I've read that the problem can be caused by downloading illegal software/jailbreaking the ipod ( but I've never done that.


I have the latest version of itunes. My computer's OS, Windows 7, is fully updated. I've restarted everything about ten times. This error has persisted for about three months and I've emailed itunes store support twice in that time (completely unhelpful).


Any ideas?

iPod touch, iOS 4.3.3
  • lllaass Level 10 Level 10 (134,995 points)
    Currently Being Moderated
    Jan 14, 2012 9:22 AM (in response to DimmestLemming)

    This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.

    Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server ( within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "" redirect from the hosts file, and then restart the computer for the host file changes to take affect.  For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.

    Error 3194: Resolve error 3194 by updating to the latest version of iTunes. "This device is not eligible for the requested build" in the updater logs confirms this is the root of the issue. For more Error 3194 steps see: This device is not eligible for the requested build above.


    Above from:

  • markymark8 Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jan 14, 2012 11:32 PM (in response to DimmestLemming)

    iTunes error 3194 can be caused by a variety of issues. The most common solution is updating iTunes. However, if you are currently running the latest version of iTunes, you can try the other solutions posted here. Hope this helps!

  • lllaass Level 10 Level 10 (134,995 points)
    Currently Being Moderated
    Jan 15, 2012 11:42 AM (in response to DimmestLemming)

    Have you tried resetting the Host's file using:

    3194-How do I reset the hosts file back to the default?


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.