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Please Help. Have not been able to back up with Time Machine since September.

I am unable to back up using Time Machine. I was able to for the longest time and now nothing. Every time there is an error. I even reformatted/re-partitioned the disk and that's what enabled me to do the Sept. back up.


The error per the suggested buddy widget:


Starting standard backup

Backing up to: /Volumes/Time Machine/Backups.backupdb

Event store UUIDs don't match for volume: Untitled 1

Node requires deep traversal:/ reason:kFSEDBEventFlagMustScanSubDirs|kFSEDBEventFlagReasonEventDBUntrustable|

Backup canceled.


Please help! Any suggestions on what I can try??


The error via System Log:


an 14 12:20:43 rebecca-browns-macbook /System/Library/CoreServices/backupd[412]: Starting standard backup

Jan 14 12:20:48 rebecca-browns-macbook /System/Library/CoreServices/backupd[412]: Backing up to: /Volumes/Time Machine/Backups.backupdb

Jan 14 12:20:50 rebecca-browns-macbook /System/Library/CoreServices/backupd[412]: Event store UUIDs don't match for volume: Untitled 1

Jan 14 12:20:51 rebecca-browns-macbook /System/Library/CoreServices/backupd[412]: Node requires deep traversal:/ reason:kFSEDBEventFlagMustScanSubDirs|kFSEDBEventFlagReasonEventDBUntrustable|

Jan 14 12:26:31 rebecca-browns-macbook /usr/sbin/ocspd[418]: starting

Jan 14 12:30:16 rebecca-browns-macbook /System/Library/CoreServices/backupd[412]: No pre-backup thinning needed: 5.58 GB requested (including padding), 359.02 GB available

Jan 14 12:34:25 rebecca-browns-macbook /System/Library/CoreServices/backupd[412]: Error: (-50) SrcErr:YES Copying /Users/Rebecca/Library/Mail/.de0068.04e/.de0068.04a/.de0068.049/21359.emlx to (null)

Jan 14 12:34:25 rebecca-browns-macbook /System/Library/CoreServices/backupd[412]: Error: (-50) SrcErr:YES Copying /Users/Rebecca/Library/Mail/.de0068.04e/.de0068.04a/.de0068.049/22383.emlx to (null)

Jan 14 12:34:25 rebecca-browns-macbook /System/Library/CoreServices/backupd[412]: Error: (-36) SrcErr:NO Copying /Users/Rebecca/Library/Mail/.de0068.04e/.de0068.04a/.de0068.049/21359.emlx to /Volumes/Time Machine/Backups.backupdb/Rebecca Brown’s MacBook/2011-12-15-174517.inProgress/EE00711B-EF68-49B1-8D00-9C26E07FB145/Untit led 1/Users/Rebecca/Library/Mail/.de0068.04e/.de0068.04a/.de0068.049

Jan 14 12:34:25 rebecca-browns-macbook /System/Library/CoreServices/backupd[412]: Stopping backup.

Jan 14 12:34:25 rebecca-browns-macbook /System/Library/CoreServices/backupd[412]: Error: (-8062) SrcErr:NO Copying /Users/Rebecca/Library/Mail/.de0068.04e/.de0068.04a/.de0068.049/21359.emlx to /Volumes/Time Machine/Backups.backupdb/Rebecca Brown’s MacBook/2011-12-15-174517.inProgress/EE00711B-EF68-49B1-8D00-9C26E07FB145/Untit led 1/Users/Rebecca/Library/Mail/.de0068.04e/.de0068.04a/.de0068.049

Jan 14 12:34:25 rebecca-browns-macbook /System/Library/CoreServices/backupd[412]: Copied 4915 files (608.0 MB) from volume Untitled 1.

Jan 14 12:34:25 rebecca-browns-macbook /System/Library/CoreServices/backupd[412]: Copy stage failed with error:11

Jan 14 12:34:31 rebecca-browns-macbook /System/Library/CoreServices/backupd[412]: Backup failed with error: 11

Mac OS X (10.5.8)

Posted on Jan 14, 2012 1:58 PM

Reply
43 replies

Jan 14, 2012 4:57 PM in response to rebsblack

Also - Disk Utility doesn't work. I may be able to borrow another external hard drive. What would I need to do with it?


I currently have my computer (with the repair disk issue) and my external hard drive (which you just helped me successfully do a backup to). So am I right in understanding that I would need another drive? If I borrow one, there will likely be things on it. Would this be a problem?


And then, what do I do with it??


Sorry I'm so confused! Thanks!

Jan 14, 2012 4:58 PM in response to rebsblack

rebsblack wrote:


Okay. I'm starting with the mail. Using Navigate - I still can't find the suspect file. Is this because it's hidden? Anyway to unhide it?

Oh, yes, sorry, I forgot that (Senior moment 😊 ).


You can do it with a Terminal command, but the (free) TinkerTool app, per #A3 in Time Machine - Troubleshooting is probably easier and safer.


But your main problem is the other one. As mentioned in the pink box of that link, if Disk Utility can't fix it, Disk Warrior may be able to. If not, or if you don't want to spend the money for it, you can erase the disk and restore from your backups. But I wouldn't do that without an extra backup -- that's why I asked if you have or can borrow another external HD.

Jan 14, 2012 5:04 PM in response to Pondini

You are so helpful!


So if I erase the disk and restore from the backup I just made, that might not work? (Hence the other backup?) I'm just not sure that I can come up with one to borrow. Is this something I can send to an ipod? It looks like there are 96 GB of info on my hard drive and I have an 80 GB ipod.


And - how does the erase and restore work? What do I need to do this?


Thank you!

Jan 14, 2012 5:09 PM in response to rebsblack

rebsblack wrote:


Also - Disk Utility doesn't work. I may be able to borrow another external hard drive. What would I need to do with it?

Rats. 😟


(This came in after my previous post)


If you don't want to spend the $100 or so for Disk Warrior, your only other option is to erase and restore, assuming your internal HD is good.


Since you're running Leopard, your Mac must be at least 2 1/2 yeaars old. I'm assuming your internal HD is the one that came with it, so it may be beginning to fail. You might want to run this (if it's an Intel Mac): Intel-based Macs: Using Apple Hardware Test. (I'm not having any luck finding the instructions for a PPC Mac.)


I'd recommend making a separate backup of your system, with a different app (just in case there's a problem with either external HD or either backup app). You'll need as much space as the data on your internal HD, plus a minimum of 10%.

Jan 14, 2012 5:32 PM in response to rebsblack

rebsblack wrote:

. . .

So if I erase the disk and restore from the backup I just made, that might not work? (Hence the other backup?) I'm just not sure that I can come up with one to borrow.

(we're crossing in the mail again)


It's a risk to erase your internal HD without being absolutely, positively, sure you can restore. The instant you click Erase on the internal, you only have one copy of everything. While it doesn't happen often, external HDs do fail on occasion while doing a restore; and backup apps fail now and then.



Is this something I can send to an ipod?

No. It must be an external HD.


I always recommend keeping "secondary" backups, but especially before performing major surgery, or if you're suspicious of your Mac or primary backups. Since your Mac is relatively old, (and your external may be, too) I'd recommend it even more strongly.


Unfortunately, prices have gone up lately due to parts shortages caused by the flooding in Thailand. The least expensive one I can find quickly from a reliable source is a 160 GB model for just under $100: http://eshop.macsales.com/item/Other%20World%20Computing/MEAQ7160GB8/


If you do get one, continue to make regular backups to it, in addition to your Time Machine backups. See Time Machine - Frequently Asked Question #27 for some suggestions.


And - how does the erase and restore work? What do I need to do this?

That depends on whether you restore from your Time Machine backups, or make a "bootable clone" with a different app.



Now that I think about it for a minute, if your Mac is a PPC model, you should be able to run the Apple Hardware Test from one of the discs that came with your Mac. It's probably the second one, and will probably have "Apple Hardware Test" and instructions printed on it in very tiny type.

Jan 14, 2012 5:40 PM in response to Pondini

Okay. So I found the mail files. They are empty so I deleted the folder. It now does not show up as an excluded file and I just ran another successful backup. Score 2 for us! Backed up and email problem fixed!


Here's the info on my Mac:


It's 4 years old.

2.16 GHz Intel Core 2 Duo

Memory - 2 GB

667 MHz DDR2 SDRAM


If any of that helps?


It's not the original drive. That crashed within 6 months of purchase and I lost all of my photos and documents. It was awful. So this one's about 3.5 years old.


I do have an OSX Install Disc here that says "To use Apple Hardware Test, hold down the D key as the computer starts up." Does Intel Core Duo mean I have an Intel based though?


And lastly - what is a bootable clone? I feel so dumb and in over my head here.

Thank you again!!!

Jan 14, 2012 6:14 PM in response to rebsblack

rebsblack wrote:

. . .

It's not the original drive. That crashed within 6 months of purchase and I lost all of my photos and documents. It was awful.

Ouch! Yes, I'll bet. 😟



So this one's about 3.5 years old.

I'd be a bit suspicious of it.


I do have an OSX Install Disc here that says "To use Apple Hardware Test, hold down the D key as the computer starts up." Does Intel Core Duo mean I have an Intel based though?

Yup, it's an Intel Mac. 🙂 Insert the disk, shut down, and start up while holding "D" to run the test. Write down any codes it displays.


And lastly - what is a bootable clone? I feel so dumb and in over my head here.

Not a problem -- the most knowledgeable person here (whoever that is) was a newbie once! 😉


A bootable clone is a different type of backup. It has some advantages and some disadvantages vs. Time Machine, but one advantage is, you can start and run your Mac from it, and everything will be just as it was on your internal HD, although things may run somewhat more slowly since access isn't as fast.


One more thing - making a separate backup with a different app.


Does this mean something other than time machine? And how does one go about it? Suggested apps.

Yes. Time Machine - Frequently Asked Question #27 has some suggestions (the same ones as in BDAqua's post). For one-time use, you can make one with the Restore tab of Disk Utility.


They're all a bit different, but pretty easy. To use the Restore tab of Disk Utility, see #7 in Using Disk Utility. For this purpose, start up from your Install disc (per the yellow box).


Once the "clone" has been made, you can start up from it by starting up while holding down the Option key. That will produce a display of all possible start up sources, something like this:


User uploaded file


See Startup Manager: How to select a startup volume for details.


You can also use System Preferences > Startup Disk.


Jan 14, 2012 7:36 PM in response to Pondini

Okay. Just finished the hardware test AND the extended hardware test. And NO ISSUES were found. What does this mean? Is everything okay then with my hard drive?


And - if I make a back up with the "Restore" tab of Disk Utility, would I then still need the second hard drive? From the articles, it looks like I can use a partition on my current external hard drive. Would this work/be advisable?


If I can in fact add a partition and make a clone - assuming I can figure it out from the articles which have been pretty straight forward thus far....I then just erase? I have an OSX Leopard DVD here that came with the computer.


Is this what you would recommend at this point since the hardware finds no errors? Or is this too drastic? Could it be something less major since all hardware passes the test?


THANK YOU AGAIN for your patience with me!!!

Jan 14, 2012 7:58 PM in response to rebsblack

I'm already lost looking at Carbon Copy Cloner. No idea if my drive is formatted for this. I do have 2 partitions - Time Machine and Saved Files. Can I make a "clone" to the Saved Files partition on the same hard drive?


And again - based on the hardware test coming out okay, could it be something less major that might solve the disk repair issue???


So confused!

Jan 14, 2012 8:03 PM in response to rebsblack

rebsblack wrote:


Okay. Just finished the hardware test AND the extended hardware test. And NO ISSUES were found. What does this mean? Is everything okay then with my hard drive?

Ah, good! Yes, it's probably ok, for now at least.


There's really not much predicting it -- one other thing you might check is the S.M.A.R.T. status. Select the top level of the drive in Disk Utility, and see what's shown at the lower right:


User uploaded file


And - if I make a back up with the "Restore" tab of Disk Utility, would I then still need the second hard drive? From the articles, it looks like I can use a partition on my current external hard drive. Would this work/be advisable?

If there's room, that would be better than no second backup at all, but if the external fails before you get things restored . . . you risk losing everything . . . again. 😟



If I can in fact add a partition and make a clone - assuming I can figure it out from the articles which have been pretty straight forward thus far....I then just erase? I have an OSX Leopard DVD here that came with the computer.

To make the partition, see #3 in Using Disk Utility.


I'd start up from the clone first, just to be sure everything's there and working.


Then start from the Leopard Install Disc again and use Disk Utility to erase the internal HD. It might be worth taking the extra time to select Security Options, then Zero-Out Disk, as an added check that it's ok. Then re-clone from the external back to it.


Is this what you would recommend at this point since the hardware finds no errors?

I would strongly recommend getting a second external HD for the clone. Once this is sorted out, use either CarbonCopyCloner or SuperDuper to make "secondary" backups regularly. I'd recommend that with a brand-new Mac and a brand-new external HD, but even more with a 3.5 year old internal HD and apparently a similar age external with your TM backups.


If you'd like to read one of the near-horror stories of a backup drive failing at the wrong time: https://discussions.apple.com/thread/3580804


Or is this too drastic? Could it be something less major since all hardware passes the test?

No, as BDAqua and I already pointed out, the only other option is a gamble that spending $100 or so on DiskWarrior might fix the problem. It's probably a good investment for the future (all upgrades are free), but you can get a second external HD for a similar amount. Your call, of course.


THANK YOU AGAIN for your patience with me!!!

We were all newbies once. 😉

Jan 14, 2012 8:11 PM in response to Pondini

OK. S.M.A.R.T. says "Verified"


I guess I need to look into the second external drive. But maybe in the meantime put a clone on the current one. (Even after reading the article, I'm still confused as to what the clone entails and what I need to do to maintain it.)


But - is there still the need to reboot/wipe clean/start fresh at this point since harware says okay? I guess I'm trying to understand if this is something that requires continued active backing up or if this is something that requires starting fresh?


The current external drive is 2 yrs old approx.


Is this something that I can just keep working with as long as I do backups and figure out cloning? Or - would it be better to wipe clean.


Lastly - won't the problems be on the time machine and clone backups and therefore just move right on over again when I restart and upload???

Jan 14, 2012 8:17 PM in response to rebsblack

rebsblack wrote:


I'm already lost looking at Carbon Copy Cloner.

It's really fairly simple -- just select the Source (your internal HD) and Destination (the external). For this purpose, you won't need to "customize" the settings or schedule the task.


And the Help is pretty clear and complete (unlike Time Machine's, I'm sorry to say 😟).


No idea if my drive is formatted for this.

Probably.


Click the top line for the drive in Disk Utility. Towards the lower right it should show GUID or GPT after Partition Map Scheme.


Then click the Saved Files partition in the sidebar (indented). The Format towards the lower left should be Mac OS Extended (Journaled).


I do have 2 partitions - Time Machine and Saved Files. Can I make a "clone" to the Saved Files partition on the same hard drive?

If there's enough free space and it's set up properly, as above. You said there's 96 GB used on your internal, so you might be able to squeeze by with 100 GB, but really should have at least 110 GB.

Jan 14, 2012 8:34 PM in response to Pondini

Okay. Currently cloning into a partition on the external drive that I have.


Then, if I understand correctly, I restart my computer holding down the option key. I choose the clone. I make sure everything's okay - not sure how to verify that all my ducks are in a row...but okay.


Then I zero it out from the Leopard start up disk.


Then I'm confused. How do I re-clone back to my computer?

And how do I make sure that whatever problems I'm having don't just clone themselves right back on?


Thanks! I feel like I'm slowly wading thru this...with a lot of GENEROUS hand-holding. You're a life saver here!

Please Help. Have not been able to back up with Time Machine since September.

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