Previous 1 2 Next 25 Replies Latest reply: Feb 8, 2016 1:15 PM by Enkosi
Doonza Level 1 (0 points)

I dropped my iPad from a low distance, not very hard.  I had an otter box around it.  Upon dropping, the screen looked all crazy and the buttons main button didn't respond.  I held the Power button and it turned off.  I cannot get it to turn back on - the screen is black.  It seems to have a little bit of backlight upon pressing the power button but nothing shows up on the screen.  When I connected it to the computer, the iPad completely synched and it seems that all of the data is fine on it.  Is there a way to fix the screen?  Help!

  • Matthew Morgan Level 7 (22,600 points)

    Is there a way to fix the screen?  Help!


    Possibly, but it's not likely to be a do-it-yourself fix.


    Are you near an Apple Store that you could bring it to to be evaluated?



  • Philly_Phan Level 6 (13,231 points)

    I wouldn't want to give any confidence at all but here are some easy things to try.


    First, try a system reset.  It cures many ills and it's quick, easy and harmless...

    Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.


    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."

  • jampot31 Level 1 (0 points)


    I am having the exact same issue and the reason is also a low height drop.. were you able to resolve the problem. Seems to be the usual symptom when the iPad gets dropped.


    Appreciate any solutions.



  • Micha66 Level 1 (0 points)

    Dropped my ipad this morning and I thought the whole world had ended.  Philly_Phan I followed your instructions for the reset.  Now I am a very happy girl again.


    Thank you for the advice.

  • Philly_Phan Level 6 (13,231 points)

    Happy to help.

  • steve9123 Level 1 (0 points)

    jampot31   I dropped my ipad from 6 inches - and got the dreaded black screen - the reset didnt work, soft or hard and had resigned  myself to an expensive repair when my wife said - if a small drop can break it, may a small drop can fix it...try dropping it onto the carpet a few times -



    ....and surprise surprise  - weird femail logic triumphs again - it works ! no problems at all - how about that then !  a very happy man    my wife

  • NolanMom Level 1 (0 points)

    This totally worked for my sons Ipad - he is still sleeping and doesn't know his black screened ipad has come back to life yet. You have made a 6 year old VERY happy. Thanks for help

  • MexicoMandy Level 1 (0 points)

    Slap the back of the iPad increasingly harder  until you see some colours on the screen (not just black) then power reset. It works much to my relief! I have seen this suggestion in a few threads although not this one. It's just a jarred connection.

  • mommypac Level 1 (0 points)

    IT WORKS!!! Thank you! My daughter will be delighted when she gets home from camp!!!

  • Alexlava Level 1 (0 points)

    It freakin worked for me !!!


    I just can't beleive it !!  I was about to take the **** thing appart !


    I Dropped it on a pile of paper 2 times from a height of 1 feet.


    First try didn't do anything ... 2nd time it came alive !



    Problem solved.

  • akib1134023 Level 1 (0 points)

    does smacking really works??????? i haven't tried it

  • weluvhorses Level 1 (0 points)

    Yes it does, nearly freaked out when my daughter dropped my husbands Ipad...had to give it a few good slaps but it came back on....on one problem we seem to have a green light background - any ideas anyone ?????

  • rachelbrown152 Level 1 (0 points)

    Slapping really does work.  I just dropped mine and slapped it gently all around the back and it worked. Hooray!!

  • Djerie Level 1 (0 points)

    Slapped it in the back several times. And what do you know the screen came back on.

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