Q: Itunes says disk burner or software not found?
I can import songs from a cd to itunes but when i try to burn any song to a cd it says disk burner or software not found. I am running itunes 10.5.2 i think, I know it is the newest versioun I checked from updates. I ran a diognostic and this is what I got:
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
iTunes 10.5.2.11
QuickTime 7.7.1
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.0.7.5
CD Driver DLL Not Available
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 001FA8F403236158
Current user is an administrator.
The current local date and time is 2012-01-15 13:43:54.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon Xpress 1100
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.5.2.11 is currently running.
iTunesHelper 10.5.2.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: NTIDrvr (1.0.0.6), GEARAspiWDM (2.0.7.5),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
I also ran it as administrator and it still says the same thing ( disk burner or software not found )
I am running windows vista 32 bit
Please help!
Windows Vista
Posted on Jan 15, 2012 12:36 PM
Many thanks for the diagnostics.
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
With that one, I'd start with solution 3 from the following document:
Posted on Jan 15, 2012 12:57 PM