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Incorrect root certificate is installed

Since about November, whenever I log onto my Entourage, [version 2008 12.3.2], program to receive e-mail that is associated with my Ip, I get an error message that tells me that Entourage is "unable to estalbish a secure connection to pop-sbc.mail.am0.yahoons.net because the correct root certificate is not installed" - then underneath the error message, is "If you continue, the information you view & send will be encrypted, but will not be secure". Then there is a link for you to click on that states - "More information on installing root certificates...", that directs you to Entourage Help. They offer instructions for installing root certificates on Mac OS X (Tiger), & Mac OS X (Leopard).

FYI - My Ip is ATT-Uverse. My Entourage e-mail account is set up as a POP3 account, & the server is : att.yahoo.net & it is not my default e-mail account. My default e-mail account uses the me.com server.


Resolution offered by "Help" in my Entourage program:

The instructions for Leopard state - "1. Double-click the root certificate to open the Keychain Access application. The Add Certificates dialog box appears. - 2. On the Keychain menus, click login, and then click OK. If the Do you want your computer to trust certificates...dialog box appears, click Always Trust. Note: If you're asked top provide a name & password, type the name and password for an administrator. & 3. Quit and then restart Entourage."


My question in regards to the steps offered is - Where does one find the "root certificate"? When I open the Keychain Access application, I see more than one type of root certificate. Therefore I don't know which one they are referring to. In the Entourage Account settings, there is a category called , "Digital ID", or something like that. I clicked on that category & the current settings show that "none selected" for digital ID's, however when one changes the setting to "select", the certificate that is selected is a certficate for mac.com.


How does one change this setting?


FYI: Everytime I talk with someone from Apple Tech support or from ATT-Uverse Tech Support & tell them my problem, I am referred to a "Third Party Support" Tech. In both cases, I am told that I will have to pay for the Tech Support. I have also been told to contact Microsoft. I was temporaily able to fix the problem in December when the ATT-Uverse Tech Support person told me that I should change the name of the server in the settings of my POP3 account, but within a couple weeks I started receiving the same error message.


Has anyone else come across this problem?

Posted on Jan 15, 2012 12:02 PM

Reply
7 replies

Jan 15, 2012 1:46 PM in response to BDAqua

The "Add Certificates dialog box" didn't appear, nor did the "Do you want your computer to trust certificates" dialog box didn't appear either.


In Keychain Access, when "all items" is selected, there are 10 items that show up as certificates, but when I select "certificates", only 4 items show up.


Under System roots there are a total of 170 items.

Jul 5, 2012 9:25 AM in response to martha139

Martha,


Thanks for taking the time to get back to me. I did some more investigation yesterday after I sent my question to you. At this discussion


https://discussions.apple.com/thread/3561161?start=0&tstart=0


there's a reply from iChop, about four replies down, that spells out how to change some settings. That proved effective for me, and apparently for others, too.


Good luck!

Incorrect root certificate is installed

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