3 Replies Latest reply: Jan 15, 2012 6:07 PM by diesel vdub
NickySwans Level 1 Level 1 (0 points)

Hey guys this is seriously stressing me out, the lock button on the top of my phone stopped working earlier in the month and I have managed to cope with using the on-screen aid where it allows you to lock the screen from the menu but my phone switched off now there is no-way to get it back on and I can't get hold of Apple via phone for obvious reasons.. My phone is my only point of contact and I have been searching for 2 days for an email and I cant seem to find one? I had my phone replaced at a Genius bar in April 2011 and ever since then I have had the Apple Bump Strip on my phone protecting the button so I got no idea how its suddenly stopped working, can't even feel it clicking?? This isn't right and now on the Apple website it is says it is out of warrenty?? I seriously don't know what to do, I feel really let down with the quality of the product, my partner could go in to labour any time and I have a phone which is urgent?? There is no Apple Store in my City and I am not able to travel to the other side of the country to get to one either..

 

Could anyone help? Or maybe someone from Apple PLEASE point me in the right direction for email support? I don't expect to buy a phone and get poor quality out of one of the buttons which is vital.


iPhone 4, iOS 5.0.1
  • 1. Re: Lock button broken..
    anill Level 1 Level 1 (60 points)

    Does your phone not turn on automatically if you plug it into iTunes or connect it into a charger?

  • 2. Re: Lock button broken..
    gdgmacguy Level 6 Level 6 (19,155 points)

    Apple doesn't provide e-mail support.

     

    You have 3 choices:

     

    1) do nothing

    2) bring your phone into an Apple store for an out of warranty exchange for $149 (or call Apple Care and arrange for your phone to be sent in)

    3) find a 3rd party iPhone repair shop and get it fixed there

  • 3. Re: Lock button broken..
    diesel vdub Level 7 Level 7 (21,935 points)

    NickySwans wrote:

     

    Hey guys this is seriously stressing me out, the lock button on the top of my phone stopped working earlier in the month and I have managed to cope with using the on-screen aid where it allows you to lock the screen from the menu but my phone switched off now there is no-way to get it back on and I can't get hold of Apple via phone for obvious reasons.. My phone is my only point of contact and I have been searching for 2 days for an email and I cant seem to find one? I had my phone replaced at a Genius bar in April 2011 and ever since then I have had the Apple Bump Strip on my phone protecting the button so I got no idea how its suddenly stopped working, can't even feel it clicking?? This isn't right and now on the Apple website it is says it is out of warrenty?? I seriously don't know what to do, I feel really let down with the quality of the product, my partner could go in to labour any time and I have a phone which is urgent?? There is no Apple Store in my City and I am not able to travel to the other side of the country to get to one either..

     

    Could anyone help? Or maybe someone from Apple PLEASE point me in the right direction for email support? I don't expect to buy a phone and get poor quality out of one of the buttons which is vital.

    Seriously... you've lived with this for over a week and it's Apple's problem that it is now an urgent issue for you?  Why did you not address the issue when the button started becoming unresponsive?

     

    Having a bumper case on the device does not guarantee that buttons will not stop working, things happen, hardware fails.

     

    I can empathize with your situation, but getting annoyed with Apple because you chose to not address this when the problem first occurred simply is not logical.

     

    Stop stressing and whining, just deal with it and get the device repaired/replaced.

     

    If the device is out of warranty, I would be willing to bet that you are elligible for a subsidized upgrade through your carrier.. that may be a less expensive option than getting an out of warranty replacement, it would certainly be faster.