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iTunes stops responding after sign in with my Apple ID account

Hi,

iTunes stops responding after introducing my apple ID account.

I have iTunes 10.5.2.11 on a Windows 7 PC, and worked perfect.

For some reason, it just stopped responding and I already followed all the "Troubleshooting unexpected quits, freezes, or launch issues" for Windows 7.


Please help,

Posted on Jan 15, 2012 7:20 PM

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Question marked as Best reply

Posted on Jan 15, 2012 7:41 PM

1. Refer to this article to delete SC info.sidb file.

iTunes for Windows: Doesn't open after upgrading in Windows Vista or Windows 7

http://support.apple.com/kb/TS2363


2. Repair your Quicktime

START/CONTROL PANEL/PROGs n FEATURES/highlight QUICKTIME n click REPAIR

10 replies

Jan 26, 2012 11:08 AM in response to jenturrent

This one is from Article TS3219

http://support.apple.com/kb/TS3219


If the issue does not occur in a new user:

Test with an alternate iTunes Library.

  • Log out of the new user and log back in to the original user.
  • Create a new iTunes library by following steps in this article.
  • Connect the device to see if the issue still occurs.
  • If the issue does not occur with a new blank iTunes library, quit iTunes and switch back to the original library as follows:
    Windows: Reopen iTunes while holding down the Shift key. When prompted, click Choose Library. Navigate to and select the original iTunes library file. By default, the iTunes Library files are stored in the following locations:
    • Windows XP: C:\Documents and Settings\[username]\My Documents\My Music\iTunes
    • Windows Vista: C:\users\[username]\Music\iTunes
    • Windows 7: C:\users\[username]\My Music\iTunes
    Mac OS X: Reopen iTunes while holding down the Option key. When prompted, click Choose Library. Navigate to and select the original iTunes library file. By default, the iTunes Library files are stored in ~/Music/iTunes.
  • Then, rebuild the original iTunes library files by following this article.

Jan 26, 2012 1:05 PM in response to tittitaly

tittitaly


Can you try this?


Close your iTunes,

Go to command Prompt -


(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".


(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt


In the "Command Prompt" screen, type in


netsh winsock reset


Hit "ENTER" key

Restart your computer.

If you do get a prompt after restart windows to remap LSP, just click NO.


Now launch your iTunes and see if it is working now

iTunes stops responding after sign in with my Apple ID account

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