Apple Event: May 7th at 7 am PT
My itunes no longer launches. I'm running Windows 7. I have tried the following:
Upgraded to latest itunes
Upgraded Quicktime player
Tried to launch with itunes safe mode
Tried to hold down shift key to launch
Tried to launch under Windows safe mode
Moved the existing itunes folder to a saved location.
None of this will enable me to open itunes. I also get no errors.
Any ideas?
Thanks
iTunes-OTHER, Windows 7
1. First check if this file APSDaemon.exe is the problem here.
Close your iTunes.
Press Ctrl-Alt-Del key and choose Task Manager. In the "Processes" Tab, select the file APSDaemon.exe and click End Prosses button, then close the task manager window.
Now open itunes and see if it is working?
If that works, to prevent having to do the same process everytime you restart Windows, go to. START button, type in
MSCONFIG
Hit ENTER
Click STARTUP Tab, Uncheck "Apple Push", click OK.
Restart Windows.
2. If that fails, refer to following article to remove SC Info.lib file:
http://support.apple.com/kb/TS2363
3. If that fails, repair your Quicktime. START / CONTROL PANEL / PROGRAMS N FEATURES / hightlight QUICKTIME and click REPAIR.
1. First check if this file APSDaemon.exe is the problem here.
Close your iTunes.
Press Ctrl-Alt-Del key and choose Task Manager. In the "Processes" Tab, select the file APSDaemon.exe and click End Prosses button, then close the task manager window.
Now open itunes and see if it is working?
If that works, to prevent having to do the same process everytime you restart Windows, go to. START button, type in
MSCONFIG
Hit ENTER
Click STARTUP Tab, Uncheck "Apple Push", click OK.
Restart Windows.
2. If that fails, refer to following article to remove SC Info.lib file:
http://support.apple.com/kb/TS2363
3. If that fails, repair your Quicktime. START / CONTROL PANEL / PROGRAMS N FEATURES / hightlight QUICKTIME and click REPAIR.
Thanks, but none of these options worked. I did not have APSDaemon.exe running. I deleted the lib files and repaired quicktime. By the way Quicktime does run fine. I've seen posts where both itunes and quicktime won't open. In my case it's just itunes.
Follow this article to troubleshoot:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
I followed the instructions on this page previous to posting on this forum. No luck.
Try the following steps:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch
Thanks for the suggestions. Tried all of these steps but it still won't open.
Hmm! Can you scan your computer for possible Windows system file corruption.
Go to command prompt (START/ALL PROGRAMS/ACCESSORIES right mouse click "command prompt" and choose "Run as Administrator"
type in
sfc /scannow
let Windows fix any system files that need to be repaired.
Restart the computer if it did actually repair any files.
You may also want to check if your system has malware but you must do it in Windows Safe Mode.
I did the sfc scan and it reported that it found some problems it could not fix. I looked at the log but did not recognize any itunes or related files. I also did a virus scan using 2 different packages - nothing found.
I ran itunes using procmon to see if I could tell why it's crashing. There were no obvious errors, but I'm no procmon expert. itunes exits with status -1073741819
According to the number, it looks like a Sasser Worm. Did you SCAN your system in Windows safe mode?
Anyway, please go to Microsoft website to download and install Worm removal tool:
http://www.microsoft.com/download/en/search.aspx?q=sasser%20worm%20removal%20too l
Make sure you download a 32bit or 64bit version according to your operating system. Run and see if it helps.
I ran the worm removal tool you gave me and it indicated that I had no malicious files. I also scanned my pc in safe mode using my virus tool and it found nothing. So I guess I don't have Sasser, thank goodness.
Not so fast. Sometimes the Malware is smart enough to attach itself to your Antivirus program making it undetectable.
Just to make sure your system is totally clean, can you log in Windows "Safe mode with networking", then go to this link to download free version of Malwarebyte.
http://www.malwarebytes.org/products/malwarebytes_free
Install and update immediately. Perform full SCAN in Safe mode, and let Malwarebyte remove malware if indeed they find any. Then restart to regular windows to let Malwarebyte remove traces in the registry.
I already had scanned with Malwarebytes in safe mode and it found nothing. So I decided to reinstall Windows from a backup. I did so and updated itunes. It's working now. Thanks for all your help throughout.
itunes won't open
