I can't uninstall or upgrade QuickTime. The installer alerts with "Error getting file security: C:\ProgramData\Apple Computer\ GetLastError: 5".
The C:\ProgramData\ directory doesn't exist on my system (Win 7 Prof 64 bit on Dell laptop).
How can I get this program uninstalled and/or upgraded?
Thanks
Windows 7
It will most likely be there. (It's hidden by default on a Windows Vista or 7 system.)
The 5 suggests either permissions trouble or file damage. Perhaps let's first try checking on disk damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?
c:\programdata\apple computer\installer cache doesn't exist
