Itunes installation issues, Windows Vista x64

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Itunes installation issues, Windows Vista x64

Ok, so I have been having issues with the new update of iTunes. I had tried to avoid updating because I had heard there were some issues with the cross format compatablility of the new software but after doing a massive cleanup on my harddrive i figured I had held out long enough. I updated, and I immediatly began having issues with the iTunes store. The bar would load about half way and just stick. I lost all the money on my giftcards from christmas and I couldn't buy the new music I wanted. I tried all of the troubleshooting I could find on the Apple website as well as the MS site, but no luck, so I uninstalled Itunes and thought that reinstalling it would fix the issue. I downloaded the installer exe. but every time I run it, it tells me that "The installer encountered errors before iTunes could be configured. Errors occured durring installation. Your system hasn't been modified."

I have purged my computer of apple software, both 32 and 64 bit. I have no idea what else to do, And i need a fix soon because I have people relying on my ability to have new, high quality music on a bi-weekly basis.

Thanks to anyone who can help, I am desprate at this point.

iTunes-OTHER, Windows Vista

Posted on Jan 16, 2012 3:34 PM

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Answer 1

wiclee

Level 5

6,992 points

Jan 16, 2012 5:27 PM in response to npie314

Go to START/ALL PROGRAMS/Apple Software Update. If it offers you a newer version of Apple Software Update, do it but Deselect any other software offered at the same time. Once done, try another iTunes install

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Answer 2

npie314 Author

Level 1

0 points

Jan 17, 2012 3:43 PM in response to wiclee

I no longer have any apple software installed whatsoever on my computer, none. I still get the same failure to instal issue that I've had before. At this point im staring at beatport because it is web based and not client dependant. I just want my itunes back.

I uninstalled all apple software at the recomendation of the apple troubleshooting page but i still cannot fix the problem. I am more than willing to buy my music from apple because they do a great job, but i need this issue solved.

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Answer 3

wiclee

Level 5

6,992 points

Jan 17, 2012 3:52 PM in response to npie314

Try following steps:

1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.

2. You should remove all instances of iTunes and the rest of the components listed below:

it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.

Use the Control Panel to uninstall iTunes and related software components in the following order:

iTunes

QuickTime

Apple Software Update

Apple Mobile Device Support

Bonjour

Apple Application Support (iTunes 9 or later)

Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components

3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

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Answer 4

npie314 Author

Level 1

0 points

Jan 18, 2012 3:47 PM in response to wiclee

Thanks wiclee for the advice, It hasn't solved my problem, but I now know what the problem is, It is an issue with the computer because I cannot install the windows cleaner as well, I just need to take this thing in. Thanks for all your help and time.

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