2 Replies Latest reply: Jan 17, 2012 1:12 PM by ChrisVandergaag
ChrisVandergaag Level 1 Level 1 (0 points)

Tried to match an album, it wouldn't go past step 2, wondering if it was something about those particular files. Just tried again with another album, and again, stuck at the beginning of step 2. Is there a problem with servers tonight? Or it it possible it's my computer?

 

Tried turning match off and back on, stopping and resuming, etc.

 

I've been using Match successfully with all sorts of files in a variety of formats from a variety of sources, so this problem is brand new. Any help appreciated!

 

 

Chris

  • JiminMissouri Level 2 Level 2 (465 points)

    consider server overload as a possible cause.  Apple has just added 19 new countries to iTunes Match . . .

  • ChrisVandergaag Level 1 Level 1 (0 points)

    I've tried resets, reboots, turning Match off and back on, deauthorizing and reauthorizing my computer - just can't process any new songs. It sticks at "0 of X songs checked" and doesn't go anywhere. No songs with Error status, new additions are just 'Waiting' forever.

     

    Server problems in light of all the new countries added - could be. I emailed Apple, they're suggesting it's a known issue, and to clear any songs with an Error status. I have none.

     

    As a 'control' I tried deleting a previously successfully matched file from my computer and from the cloud, and re-importing it. Same thing - it won't match or reject the file, it just sits at the beginning of step 2 forever. If a file that imported/matched fine last week isn't working now, it's unlikely this has anything to do with the files themselves.

     

    I'm not exactly hooped, I've got about 3000 songs in my cloud (everything worked fine until yesterday) but not being able to import anything new is a drag - I still have a couple hundred CDs and gigs of old MP3s I'd like to import.... hmmmmm...