Complaint against Apple Authorized Service Provider

I purchase my Apple MacBook Pro from Qatar (Middle-east).

My Serial No. is W80****YATQ.

case no : 278431642 ( got from toll free no)

Have extended my warranty, so my machine is still eligible for repair.

Within a year of my purchase, i had a display problem with my MacBook Pro. Some vertical lines was appearing on the screen. My native place is Ernakulam ,Kerala, India. So i took it to the nearest AASP. The service centre was "REDINGTON INDIA LTD". They took my Mac and told me that they will take maximum 3 days for repair.. So i got it after 3-4 days... The display was properly fixed and was surprised by the speed of the repair.. 🙂 🙂 🙂

But from that repair ownwards my wifi wasn't connecting. It was showing "No Airport Card Installed". I couldnt take it to the AASP very soon due to the public holidays.. I took it them the very next working day. They had my Mac for 4-5 days 😟 and gave it back to me saying its a software (O/S) problem and they dont fix O/S issues. I couldnt try with another AASP as i had to leave for Hyderabad (i am a frequent traveller). Since i couldnt use my WiFi i was using third party hardware for connecting to Internet (really annoyin.. 😟 😟 😟).

I happen to find an AASP in Hyderabad, India.. I took my mac to them. They opened it and told me that my Airport Card itself was not present there.. 😢 and showed it to me. Immediately i called the "REDINGTON INDIA LTD" and inquired about this issue..All i got was that they will call me after discussing with their seniors.. ( i never got a call 😠).. The hyderabad people have no problem replacing my Airport card. But since the card itself is not there, a new Airport card will cost me about 6,000 Rs. 😠

I rang up the Apple toll free no and talked them about my issue. I was connected yesterday to some customer relationship executive. She told me that she couldnt do anything and all that she said was "sorry". Well here sorry wont fix my problem.😢 She was talking as if it was my problem the wifi card was misplaced. How do i connect to the internet without that and so and so.. She was saying that i should probably take it back to the AASP where my display got serviced. Which i cant do because i have work in Hyderabad and wont make it back there very soon. More over i dont trust them now. What if my another internal got misplaced..?? No way iam going to take it back there..

I am really really disappointed about the AASP. 😟

I dont want to spent (6000 Rs) as its not my problem.. i need my wifi back.... 😟