iTunes Match hangs on Step 2

Hi all,


So yesterday the iTunes Match service became available in the Netherlands, I bought it immediately. I left my Mac on the entire night but now, 13 hours later, iTunes Match hangs at Step 2. It's at song 340 and it won't continue for some reason. iTunes itself only uses 2-4% of the CPU and there is no upload traffic on the machine. I can't find any open music files when I inspect iTunes using the Activity Monitor.


Someone out there who knows how to fix this?


Daan

Mac OS X (10.7.2)

Posted on Jan 17, 2012 3:30 AM

Reply
90 replies

Jan 17, 2012 10:12 AM in response to Flying Dutchman Bob

Bob,


To your note above,


"Hi Daan,



I have the same problem. I heard from some people that just need to wait until Apple's servers are taxed less. This is due to last 19 more countries where iTunes was made ​​available match.



Regards Bob".


You are correct - the Apple infrastructure is currently no making progress past Step 2, it is likely to be a few days before the service balances given the sheer number of new iTunes Match clients!

Jan 17, 2012 2:01 PM in response to daankragt

I joined today as well (from the Netherlands) and have the same issue. Following other discussions I turned off iTunes Match on all other devices, switched off Genius and restarted several times. I left it open for 4 hours at once and never passed song 33 of over 7000 in step two.


This in not Apple like, normally these kind of hangups are not there. I'm a loyal Apple fan since 1998 and this is my first realy bad experience as one cannot reach Apple on this subject and they do not release any statement either. Not happy at all!


I hope this will be resolved quickly!

Jan 17, 2012 7:32 PM in response to daankragt

I quite literally saw the service tank by early AM GMT time this morning (I was doing hundreds of matches just a few hours earlier).


Unfortunately, I've seen this song and dance before with the last major rollout in December - I think it will be at least a day or two before the service stabilizes, if we're lucky. I'm not even bothering with Matches today - maybe I'll try tomorrow. 😟

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iTunes Match hangs on Step 2

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