My ring and text tones are not working?

Question

Level 1

3 points

My ring and text tones are not working?

Both my ring tone and text alert tone are not working. I'm only made aware I have a call or text message through the phone's vibration. I have checked all the 'Sound' settings and all appears to be fine and ringer volume slid to high.

Do I need to reboot this phone for them to work as I'm not sure how to do this? I'm using iPhone 4 version 5.0.1

Would I loose all my files and apps on my iPhone after rebooting?

Appreciate any clear help and advice on this popular subject that is available.

Best wishes

Sizo65

iPhone 4, iOS 5.0.1

Posted on Jan 17, 2012 5:15 AM

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Answer 1

Ingo2711

Level 9

70,113 points

Jan 17, 2012 5:23 AM in response to Sizo65

Just to make sure, did you check the mute button on the side of the phone as well?

To reset the phone, hold the sleep and home button for about 10sec, until the Apple logo comes up again. Then let go, to have to phone start up again. You will not lose data doing a reset.

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Answer 2

Sizo65 Author

Level 1

3 points

Jan 17, 2012 8:09 AM in response to Sizo65

Thank so much Ingo2711, your suggestion has solved my problem. I am so new to the iPhone I didn't realise it had a handy little mute button and it was infact switched onto 'mute'.

And thank you for the rebooting advice too.

Best wishes

Sizo65

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Answer 3

Ingo2711

Level 9

70,113 points

Jan 17, 2012 9:48 AM in response to Sizo65

You're welcome, glad I could help 🙂

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Answer 4

F1Sharon

Level 1

0 points

Jan 19, 2012 3:46 AM in response to Ingo2711

OMG, I've had my iPhone for a month now and this problem has been driving me mad, couldn't work out why the tones would work one day and not the next - must have been turning the mute on and off without realising it! Thank you SO much!

Sharon

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Answer 5

Ingo2711

Level 9

70,113 points

Jan 20, 2012 4:41 AM in response to F1Sharon

You're welcome as well 🙂

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Answer 6

Jan 20, 2012 2:49 PM in response to Sizo65

OMG!! thank you! I have gone crazy trying to figure what the heck is wrong with my phone! I dropped it and I guess when I put the otter cover back on, I set it to MUTE!! thanks for your help!!

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Answer 7

Feb 15, 2012 4:49 PM in response to Killerlopie

So my mute button is fine - I'm not on mute - but my ring tones will not work. They just stopped yesterday. If someone calls me my phone rings, but texts and alerts . . . nothing. Any suggestions? I've checked my settings and the volume bar - all seem to be fine and I hadn't touched anything. I've turned it completely off and one several times. Nothing. Frustrating.

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Answer 8

Feb 16, 2012 12:34 AM in response to Sizo65

that is actually the same as me hahaha. feel so stupid not knowing this info

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Answer 9

rettall

Level 1

9 points

Mar 9, 2012 7:27 PM in response to MinkieBoo

I am having the same problem for the 2nd time.....Apple Store replaced my iphone 4s 4 weeks ago and now I am having same issue again.

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Answer 10

Aug 20, 2012 12:19 PM in response to jastandley

thats my same problem ,have you figured out how to fix it?

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Answer 11

Sizo65 Author

Level 1

3 points

Aug 21, 2012 5:38 AM in response to x_Nicki106

Yes I did. Being totally new to the iPhone back in January I realised that the 'Mute' switch on the upper left hand side of the phone was switched on. Once I clicked it off all my tones were alive!

Reply

Answer 12

ShawnaMc

Level 1

9 points

Oct 14, 2012 9:51 PM in response to jastandley

I am having the same issue. Mute button is not my problem. Phone rings fine but no other alerts will come through. Has anyone found a solution to this? Strange thing I noticed tonight is when my headphones are in you can hear the alerts play as you cycle through them trying to pick the one you want, but with headphones unplugged you don't hear anything.

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