Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

HPShortcutManager is bogging my CPU.

Why does this get installed with OS update (I never installed a HP driver) and how do you definitely get rid of it?

Mac OS X (10.7.2)

Posted on Jan 17, 2012 1:31 PM

Reply
Question marked as Best reply

Posted on Jan 17, 2012 2:07 PM

It's HP scanner software. To get rid of it, you'd have to use the uninstallation tool provided, or otherwise follow the developer's instructions. You might have to download it again from HP and even reinstall it in order to remove it.

7 replies

Jan 18, 2012 7:28 AM in response to Etienne Low-Decarie

In the Finder, select Go > Go to Folder... from the menu bar and enter "/var/db/receipts" (without the quotes) in the text box that opens. From the "receipts" folder, delete anything with "HP" or "HewlettPackard" in the name. You'll need to authenticate as administrator to do this. Then open the folder /Library/Receipts and do the same thing. That may stop the prompts to update the software. If not, just check the box to ignore it in the Software Update dialog.

Mar 10, 2012 4:54 AM in response to Etienne Low-Decarie

You can also go into library\application support\hewlett-packard\hp scanjet scanner and delete the app 'hpshortcutmanagerstartup.app'. But you need to go into activity manager and force quit the process first. You also need to enter your root password. And *POOF* hpshortcutmanager can be stopped and it won't start back up.


Apparently it's a very sloppy written utility that repeatedly scans the USB bus for the scanner looking for the shortcut buttons. There is a way to go into the HP scanner application and turn off the shortcut buttons but it does not stop the shortcutmanager from starting in most cases. This kils the part that allows it to continuously restart. I don't know if the app starts up if you need to scan as my scanner is unavailable a the moment.


HP seems to be quite characteristically silent on why, and how to fix, this problem. Until HP does fix this issue, this is the best workaround I've found.

HPShortcutManager is bogging my CPU.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.