why when i update my ipod it delete my music

why is that i update my ipod after the update i have no music

iPod touch, Windows 7

Posted on Jan 17, 2012 4:42 PM

Reply
3 replies

Jan 17, 2013 7:23 AM in response to dainelle

I think I'm experiancing the same problem. I have an iPod touch, ever since I "upgraded" to iTunes 11 my music goes missing from my iPod intermittently after a sync. Sometimes if I reset the iPod I can then resync the 3500+ songs (this takes a couple hours) and then everything is fine, then for some strange reason the music files are removed from my iPod and I have to repeat the process again.


The funny thing is that when I look in iTunes at my iPod it shows the music is there but it also shows more free space than I catually have when the music is truely on the iPod.


I'd appreciate any help in finding a fix for this problem.


Thanks,

Lori

Jan 17, 2013 9:02 AM in response to dainelle

If you update via iTunes the backup that iTunes makes as part of the update process does not include synced media like apps and music. If the synced media is not in the iTunes library of the computer used for the update (same for a restore from backup), the music will not be on the iPod (or in the iTunes library) after the update (or restore from backup).

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

why when i update my ipod it delete my music

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.