7 Replies Latest reply: Jan 18, 2012 6:43 AM by Lifarev_AN
Lifarev_AN Level 1 (0 points)

I bought new iPhone 4s in AppStore. Price, delivery - everithing is good and my phone was delivered extremely quickly.

But I found out, that there is no FaceTime installed.

Now I live in UAE and I heard that this feature is prohibited allegedly.

But. Why I did not receive any warnings or notifications about it before the purchasing?

I think Apple must do it.

So, hoe can I activate FaceTime in my iPhone? I suspect it is de-activated in software version in phones for UAE?

Or it is a hardware issue?

I'm going to go back in Russia after few month and I need this feature.

Please, help to activate it.

Thank you!

iPhone 4S, iOS 5.0.1
  • wjosten Level 10 (94,210 points)

    Complain to the UAE government, as they're the one's that require the FaceTime ban, and no, there is no way to enable FaceTime on your phone. You want FaceTime? Sell your phone before you go back to Russia, and purchase an iPhone when you get there. Unless the UAE government changes its stance, FaceTime can NEVER be enabled on your phone, no matter where you live or use the phone.

  • Lifarev_AN Level 1 (0 points)

    So, this feature de-activated in hardware level, am I right?

    Cannot understand - how it possible. It is just a soft and it is very strange that Apple did not inform about missing of this function on main page: http://www.apple.com/ae/iphone/

    I am absolutely disappointed with it. =(

  • paulfromathens Level 2 (355 points)

    option number 4 at the very bottom of the page.


    4 - Requires a FaceTime-enabled Mac with an Internet connection or a FaceTime-enabled iOS device with a Wi-Fi connection. Not available in all areas.

  • Michael Black Level 7 (20,402 points)

    Actually, on that same page, under the section:


    FaceTime.* It’s even better face to face.

    is the caveat "* FaceTime is not available in the United Arab Emirates."


    Apple was indeed being not only upfront about it, but quite explicitly so.

  • Lifarev_AN Level 1 (0 points)

    Yes, I found it. But later, when I received the phone.

    They should inform about it before the purchasing. It is absolutely stupid requirement of local government. Crazy rule, imho.  I don't understand the reasons.

  • The Huntress Level 4 (3,590 points)

    If FaceTime was that critical when purchasing your iPhone surely it's reasonable to expect that YOU ask at the point of sale or do your research beforehand.  Apple cannot anticipate the specific needs/wants of an individual who purchase their iPhones, therefore they attempt to manage people's expectation by placing information of their web site.  You cannot hold Apple responsible for your lack of research.  Your argument should be with the UAE Government and not Apple as it is at the express wish of the UAE Government that FaceTime has been removed, as previously stated by others in this post.

  • Lifarev_AN Level 1 (0 points)

    it's flood