Q: iTunes 10 has trouble importing CDs
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Jan 18, 2012 7:34 AMby gillanet,This is what the diagnostics tells me:
Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 2 (Build 6002)
Dell Inc. Studio 1737
iTunes 10.5.2.11
QuickTime 7.7
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 00B3AB3C03582BC0
Current user is not an administrator.
The current local date and time is 2012-01-18 10:30:18.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
The drive H: HP CD-Writer+ 8200 Rev 1.0f is a USB 1 device.
The drive K: ATAPI CD-RW 48X16 Rev A.QZ is a USB 1 device.
The drive O: TigerJet CD-ROM Rev v2.0 is a USB 1 device.
iPodService 10.5.2.11 (x64) is currently running.
iTunesHelper 10.5.2.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: PxHlpa64 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
E: TSSTcorp DVD+-RW TS-T633A, Rev D300
Audio CD in drive.
Found 20 songs on CD, playing time 50:45 on Audio CD.
Track 1, start time 00:02:37
Track 2, start time 02:30:02
Track 3, start time 05:12:37
Track 4, start time 08:36:57
Track 5, start time 11:25:35
Track 6, start time 14:11:55
Track 7, start time 16:47:37
Track 8, start time 19:01:35
Track 9, start time 21:44:07
Track 10, start time 23:42:47
Track 11, start time 25:36:37
Track 12, start time 28:15:25
Track 13, start time 30:38:10
Track 14, start time 33:20:50
Track 15, start time 36:25:02
Track 16, start time 38:52:45
Track 17, start time 40:46:27
Track 18, start time 43:13:07
Track 19, start time 45:55:35
Track 20, start time 48:41:27
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 24.
The drive CDRW speeds are: 24.
The drive DVDR speeds are: 24.
The drive DVDRW speeds are: 24.
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Jan 18, 2012 12:22 PMby frank3si,I posted something similar earlier today. With iTunes closed, I load a CD, then start iTunes. When it opens it's aware of the CD and I can import it. To import a second CD, I have to shut down iTunes, switch CDs, re-open iTunes, and import. And so on. I, too, never had CD import dificulties before.
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Jan 19, 2012 9:55 AMby stevenfromelburn,I have what sounds like the same problem. I posted it over a month ago, but no suggestions. As you describe, if a CD is in the drive when Itunes starts, it posts the drive in devices, obtains the track info from gracenotes, and will import the CD normally. However, when I insert a new CD into the drive it does not seem to see the drive as it never appears in the device list nor does it read the tracks info or go to gracenote to obtain the track info. I must exit Itunes and restart it. When I exit and restart Itunes, the CD is read, gracenote consulted and importing is possible.
Any other application such as windows media player or the CD ripping software Exact Audio Copy work normally.
I have checked for updates to the CD/DVD drive and there are none. I have performed the obligatory uninstall/reinstall of Itunes using the suggested uninstall procedure.
I believe I noticed the problem after installing Itunes 10.5.1.
This has become a real hassle as I use Itunes to organize my CD collection for use with my Ipod.
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Jan 19, 2012 11:14 AMby gillanet,My iTunes ALWAYS see's the drive and it knows which one has a disk in it, I can eject the disk through iTunes, and it knows which drive to open. It just doesn't know what to do with it. The work around I posted above works, it's just a pain. I guess it's better than not being able to rip at all.
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Jan 19, 2012 11:28 AMby frank3si,Well, I think we're increasingly safe in deciding that iTunes is the culprit, rather than anything regarding our machine configurations. The CD import used to work normally for all of us, then stopped working normally at the same time, and the same weird workaround being successful for all of us seems to reinforce this conclusion.
Now the question becomes, will Apple take notice or correct things?
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Jan 30, 2012 10:39 AMby TriumphTR6,Hi all. I also have had this problem. I have talked to Apple suppor and a very nice lady talked me through a solution. Apparently the preferences files sometimes get corrupted so she talked me through deleting the following two directories:
C:\users\your profile name\AppData\Local\Apple Computer\iTunes
and
C|\users\your profile name\Roaming\Apple Computer\iTunes
I deleted those two and it works!
She also sent me a link to an article that explains....
http://support.apple.com/kb/TS1717?viewlocale=en_US
Hope it works for you guys.
Graham
