nrose101
Level 1 (4 points)
iPhone

Q: Are you kidding me apple support?

This is what they send me when I ask about the iTunes match issue I have had since Monday afternoon....way to go apple!

 

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Welcome to iTunes Store Customer Support. I am Chethan and I will be assisting you in resolving your issue today.


I'm sorry to hear that iTunes Match is not functioning as expected on your iPhone. I sincerely apologize for any inconvenience this has caused.


Nathan, to resolve this issue, I request you to please click on this link:

http://support.apple.com/kb/TS4054


I hope this information is helpful. If you require further assistance, please do not hesitate to reply to this email and I will be happy to assist you further.


Thank you for choosing the iTunes Store as your source of entertainment. We truly appreciate your interest in the iTunes Store.


Have a wonderful day!

 

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Posted on Jan 18, 2012 8:56 AM

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nrose101

Q: Are you kidding me apple support?

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  • by roebeet,

    roebeet roebeet Jan 18, 2012 9:12 AM in response to nrose101
    Level 2 (430 points)
    Jan 18, 2012 9:12 AM in response to nrose101

    I would call them.  Email support will probably just get you a canned response.

     

    They will ask for an Apple hardware serial # (I've already complained about that requirement, but today I'm going to pick my battles and just deal with it - as long as it got me to an L2 rep I didn't really care).