1 Reply Latest reply: Dec 2, 2013 12:17 PM by lukas305
donfromon Level 1 Level 1 (0 points)

My Macbook Pro is frozen on the startup screen.  I see the apple logo with vertical blue stripes.  I tried to reset the PRAM i.e., I forced it to shutdown.  I unplugged the power cord for a full minute or more.  I restarted and then held down command(open apple) option and the p-r keys simultaneously after the first chime.  I held the keys down till after the 3rd chime. It is still frozen i.e., apple logo with blue stripes and frozen spinner.  What next?

MacBook Pro, Mac OS X (10.6.8)