Previous 1 2 Next 25 Replies Latest reply: Feb 19, 2014 1:56 AM by designenthusiast
true777 Level 1 Level 1 (0 points)

I cannot connect wirelessly from my 3.06GHz MBP OS 10.7.2 to my new Canon MG5320 printer.

The Canon IJ Network Tool software you are supposed to use to set this up isn't able to connect to the printer via my WiFi network.

 

I've upgraded the firmware and driver, entered WPA password and settings correctly, and there's no firewall or other access restriction issues on my WiFi. The Canon IJ software can detect the network and also the printer (when connected via USB), but seems unable to pair both.

 

In my System Prefs the printer only shows as available when connected via USB. Canon phone and online support wasn't able to help at all. Any hints?


MacBook Pro, Mac OS X (10.7.2)
  • PAHU Level 6 Level 6 (15,070 points)

    You don't use the Canon IJ Network Tool to add the wifi connected printer. With the MG already connected to your wireless access point, you add the printer by opening Print & Scan, clicking the plus button and selecting the Default Add Printer view. Do you see the MG5320? If you do, select it and watch the Print Using menu. It should automatically find and add the MG5300 series driver. Does this happen?

  • true777 Level 1 Level 1 (0 points)

    Well, that's the problem. Using the "+" in Print & Scan I am only able to add the printer when the printer is connected via USB. If printer isn't connected via USB it won't show up in the "Print & Scan" menu. I added the printer when it was connected via USB, but now it shows up as "unavailable" (red dot) whenever printer isnt connected via USB. The wireess connection isn't working at all even though printer is se up, password entered, settings correct, etc. I am desperate since I need printer in different room from Macbook Pro, ad likely can't return the printer, either, since I already installed the ink tanks.

  • PAHU Level 6 Level 6 (15,070 points)

    If the printer does not appear in the Default Add Printer view of Print & Scan, then it is often not set to the same wireless network as the Mac. To check that network settings the MG has set, perform the following steps.

     

    1. On the MG, press the Home button so that you see the display then press the Arrow Down or Up button until you see Setup on the display. Then press the button underneath Setup.
    2. Press the left arrow button to show Device Settings then press OK
    3. Press the down arrow button to LAN Settings and then press OK
    4. Press the down arrow button to Confirm LAN Settings and press OK
    5. Press the down arrow button to Print LAN Details and press the OK and then press OK again

     

    With the Network Configuration Page printed you will see what IP address, default gateway and subnet mask is set in the printer. You can then confirm the Mac is set to the same via System Preferences > Network. With the wifi connection selected in the left pane the right pane will show some details. Press the Advanced button and then select the TCP/IP tab to see more details.

     

    Does the Mac have the same subnet mask and gateway (aka router) address? And if the subnet mask is set to 255.255.255.0, is the first three sets of numbers on the printer and Mac the same?

  • true777 Level 1 Level 1 (0 points)

    Followed the suggested steps.

     

    Subnet & gateway values all match.

     

    Printer still listed as "unavailable" whenever it is not connected via USB. Extremely frustrating.

  • PAHU Level 6 Level 6 (15,070 points)

    true777 wrote:

     

    Printer still listed as "unavailable" whenever it is not connected via USB. Extremely frustrating.

    The USB printer will be listed as unavailable when it is not physically connected to the Mac. This is expected because if it is not connected to the Mac, then it should not be available.

     

    What you need to do is add an additional printer to Print & Scan for the wifi connected printer.  But since you have already mentioned that you do not see the printer when you select to add it, then you have no means to create this additional printer queue to the wireless printer. So that is why I suggested you check the wifi network settings in the MG to make sure they match your Mac's network settings.

     

    Since you know the IP address of the MG, open Network Utility and select the Ping tab. Enter the IP address of the MG and press the Ping button. Do you get a response for each packet sent?

  • true777 Level 1 Level 1 (0 points)

    I am not able to ping the printer.

    I get this:

     

     

     

    Ping has started…

     

    ping: sendto: No route to host

    ping: sendto: Host is down

     

    ping statistics ---

    10 packets transmitted, 0 packets received, 100.0% packet loss

  • PAHU Level 6 Level 6 (15,070 points)

    Thanks for checking that. It does suggest there is no path (connection) from the Mac to the printer.

     

    Can you reply with the IP address, subnet mask and gateway address (router address) for the Mac and the printer.

  • Jarmainefromhi Level 1 Level 1 (0 points)

    I too am only able to connect via usb - but I want to use the wireless.  I followed all your steps and the printers LAN setting are the same as my mac air.  I did ping it - and this is what I got...the MG5320 shows when i try to ʻadd printerʻ however it shows the one with bonjour (which the setup says not to select that, to use the canonijnetwork one) but that one doesnt show.  When I select the bonjour one it tries to look for the softward updates, but keeps saying its not available now, that its available on apple update - I update, but still I can never complete setting up the bonjour MG5320, and the canonijnetwork ʻKIND" never shows

     

    Help - my kids need to print stuff for school!

     

    Ping has started…

     

    PING 10.0.1.6 (10.0.1.6): 56 data bytes

    64 bytes from 10.0.1.6: icmp_seq=0 ttl=64 time=4.365 ms

    64 bytes from 10.0.1.6: icmp_seq=1 ttl=64 time=1.977 ms

    64 bytes from 10.0.1.6: icmp_seq=2 ttl=64 time=6.188 ms

    64 bytes from 10.0.1.6: icmp_seq=3 ttl=64 time=6.536 ms

    64 bytes from 10.0.1.6: icmp_seq=4 ttl=64 time=5.795 ms

    64 bytes from 10.0.1.6: icmp_seq=5 ttl=64 time=3.270 ms

    64 bytes from 10.0.1.6: icmp_seq=6 ttl=64 time=3.649 ms

    64 bytes from 10.0.1.6: icmp_seq=7 ttl=64 time=12.115 ms

    64 bytes from 10.0.1.6: icmp_seq=8 ttl=64 time=4.795 ms

    64 bytes from 10.0.1.6: icmp_seq=9 ttl=64 time=3.322 ms

     

    --- 10.0.1.6 ping statistics ---

    10 packets transmitted, 10 packets received, 0.0% packet loss

    round-trip min/avg/max/stddev = 1.977/5.201/12.115/2.680 ms

  • PAHU Level 6 Level 6 (15,070 points)

    Okay, you are ahead of the OP because you are getting a ping response, which shows the device does have a valid IP address (provided by an Airport router I would summise based on the address given).

     

    And the fact that the device does appear in the Default Add Printer browser, albeit just the Bonjour component, is also testament that the MG is correctly connected to your network. So the issue is with getting the "canonijnetwork" component to appear, and this relies on the Canon printer driver to be installed. So I suggest you locate the printer driver for the MG5320 for OS X 10.7 from the supporting Canon web site for your region. We have the MG5350 in Australia, so I won't give you are link to the driver from the Canon Au web site, although at a pinch it could be used. With the Lion printer driver installed for the MG5320 the printer should appear as "canonijnetwork" in the Kind column. Note that it does take several more seconds for it to appear compared to the Bonjour scanner.

     

    Just with regards to the Bonjour device name appearing. Does it say Bonjour Scanner or Bonjour Multifunction? If it says the latter then you can select this and it will create a single entry in Print & Scan but it show both the printer and scanner devices, the same as what happens when you connect the MG to the Mac via USB cable.

  • true777 Level 1 Level 1 (0 points)

    I am the OP -- still haven't had any luck with printing wirelessly.

     

    Here is info from printer (I only get this info while printer is connecte via USB):

     

    (21)Printer. . . . . . . . . . . . . : MG5300 series

    (22)Firmware Version . . . . . . . . : 2.000

     

        Wireless LAN

            (23)Wireless LAN Enabled . . : YES

            (24)Standard . . . . . . . . : 802.11n

            (25)AirPort ID . . . . . . . : 88:87:17:8E:EC:15

     

            (26)Network Type . . . . . . : Infrastructure

            (27)SSID . . . . . . . . . . : OKXDknQ3gkQH

            (29)Encryption ON. . . . . . : YES

            (30)Encryption Type. . . . . : AES

            (31)Authentication . . . . . : WPA2-Personal

            (32)Attached Information . . : 26 character Passphrase

     

            (33)Link Status. . . . . . . : Active

            (34)Signal Level . . . . . . : 52%

            (35)Link Quality . . . . . . : 56%

     

          TCP/IP

            (36)Mode . . . . . . . . . . : Auto

            (37)IP Address . . . . . . . : 192.168.0.233

            (38)Subnet Mask. . . . . . . : 255.255.255.0

            (39)Router . . . . . . . . . : 192.168.0.254

     

    (47)Admin Password ON. . . . . . . . : NO

     

     

    Here is the info from my Macbook Pro:

     

    iPv4 Address: 192.168.0.248

    Subnet Mask: 255.255.255.0

    Router: 192.168.0.254

     

    Anything else I can try to get this to work? I am frustrated beyond anything I can describe, especially since I can't return the printer since I installed the cartridges, and without wireless printing the printer is worthless to me. Thank you so much.

  • PAHU Level 6 Level 6 (15,070 points)

    Thanks for providing the network address details. Given what you have set in both devices it makes no sense that you are not able to ping the MG5350 (at 192.168.0.233) from the Mac.

     

    Are you able to ping the router (at 192.168.0.254) and the Mac (at 192.168.0.248)? I ask because I'm wondering if the router could be blocking the pings.

     

    Also, how many devices are connected to this wireless router? If this is a home network it seems odd that you are getting network addresses in the 200+ range.

  • briand9 Level 1 Level 1 (0 points)

    I am not a technical person, but am having the same problem and seem to have it fixed.

     

    1) Try downloading the latest version of Loin WITH the combo pack.

    http://support.apple.com/kb/DL1459

     

    2) Unplug your router and reboot.

     

    Sorry if this sounds rediculous. I am not a techie...maybe I lucked out...maybe it will work for you.

     

    Bman.

  • true777 Level 1 Level 1 (0 points)

    I can ping both the router and the Mac just fine.

     

    Devices on my home wireless are: 1 iMac, 1 Macbook Pro, 2 iPhones, 1 iPad.

     

    I called Canon about this, too, and their tech support was useless -- the guy didn't even understand my problem and did nothing other than reading out the most basic connection info all of which had obviously failed. Anything else I can do? Thanks so much.

  • PAHU Level 6 Level 6 (15,070 points)

    Thanks for the update. Not sure why this is still giving you trouble. All the previous information would suggest that the MG is connected to your wireless network and operational.

     

    Since this model supports AirPrint, does either iPhone or the iPad list the printer via Safari or Mail?

     

    Also, if you type the IP address of the MG into Safari on either Mac, you should connect to the internal web page of the printer. Now given that the printer is not responding to the Ping request then I would expect that this action also fails. But still it is worth trying.

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