Rikki88
Level 1 (0 points)

Q: iTunes movie rental download error

I've been trying to download a movie rental but the download stops at only 68 kilobytes downloaded, it stops and I get an error -50 message. I keep trying to restart the download to complete but the same thing happens over and over. I am using a MacPro Quad-Core with hard wired Ethernet on a high speed cable connection 30 Mb/s. We rent movies regularly without a problem — I'm stumped. Apple iTunes help has been no help.

Mac Pro 2 X 2.8 Quad-Core Intel Xeon, Mac OS X (10.6.7), 16G Memory, NVIDIA GeForce 8800 GT 512MB, 30" Cinema Disp

Posted on Jan 18, 2012 5:42 PM

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Rikki88

Q: iTunes movie rental download error

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  • by b noir,

    b noir b noir Jan 18, 2012 6:08 PM in response to Rikki88
    Level 9 (72,129 points)
    Jan 18, 2012 6:08 PM in response to Rikki88

    In the course of your troubleshooting to date, have you tried the error 50 instructions from the following document?

     

    iTunes Store: "Error (-50)" when downloading purchased content

     

    (Edit ... the link I'm trying to use is redirecting to a different article, hence the discrepancy between titles.)

  • by Rikki88,

    Rikki88 Rikki88 Jan 18, 2012 6:16 PM in response to b noir
    Level 1 (0 points)
    Jan 18, 2012 6:16 PM in response to b noir

    b noir

     

    Thanks for that link — I tried earlier to find it from an incorrect link in an email provided by an AppleCare phone tech (her link took me to a page that said the doc had been removed). I'll remove the downloads folder and try again redownloading. Hope this works — it's so frustrating especially when it has always worked so well plus all my software IS up-to-date and my MacPro connection is fast.

  • by b noir,

    b noir b noir Jan 18, 2012 6:56 PM in response to Rikki88
    Level 9 (72,129 points)
    Jan 18, 2012 6:56 PM in response to Rikki88

    Fingers crossed in New Zealand, Rikki.

  • by Rikki88,

    Rikki88 Rikki88 Jan 18, 2012 7:39 PM in response to b noir
    Level 1 (0 points)
    Jan 18, 2012 7:39 PM in response to b noir

    To: b noir

     

    Reporting:

    I deleted the Downloads folder (within the Music Folder) it did have a very small partially downloaded file for the movie. I opened iTunes and selected Check for Available Downloads – it began the download showing approx. 17-minutes time remaining — then the time remaining in the window quickly reduced to 3 minutes and then stopped. Exactly what has happened every time I have tried. I think the file is corrupted (as one of the message windows suggests is possible). I also tried to download from another of our computers and the same thing happened.

     

    I have spoken with Apple and they have also been in touch via email. I answered all their questions and responded quickly but here in Seattle, WA USA we do have a snow storm today though my broadband connection remains steady and fast — but it is now 7:30 PM so any chance of resolving this issue and settling down to enjoy The Ides of March tonight is probably out. Ironic movie title for a problem download.

     

    I am now downloading Moenyball (Brad Pitt) and so far it IS downloading properly. I decided to take another $3.99 risk to see if it was my computer or connection or Apple's iTunes movie file for the other film. I have my answer!

     

    Thanks for playing… I really do appreciate your help.

  • by b noir,

    b noir b noir Jan 18, 2012 9:53 PM in response to Rikki88
    Level 9 (72,129 points)
    Jan 18, 2012 9:53 PM in response to Rikki88

    I think the file is corrupted (as one of the message windows suggests is possible). I also tried to download from another of our computers and the same thing happened.

     

    ... That is sounding a bit like trouble with the file on the server (rather than at your end of things). "Beware the Ides of March" indeed.