iTunes movie rental download error

b noir

Thanks for that link — I tried earlier to find it from an incorrect link in an email provided by an AppleCare phone tech (her link took me to a page that said the doc had been removed). I'll remove the downloads folder and try again redownloading. Hope this works — it's so frustrating especially when it has always worked so well plus all my software IS up-to-date and my MacPro connection is fast.

To: b noir

Reporting:

I deleted the Downloads folder (within the Music Folder) it did have a very small partially downloaded file for the movie. I opened iTunes and selected Check for Available Downloads – it began the download showing approx. 17-minutes time remaining — then the time remaining in the window quickly reduced to 3 minutes and then stopped. Exactly what has happened every time I have tried. I think the file is corrupted (as one of the message windows suggests is possible). I also tried to download from another of our computers and the same thing happened.

I have spoken with Apple and they have also been in touch via email. I answered all their questions and responded quickly but here in Seattle, WA USA we do have a snow storm today though my broadband connection remains steady and fast — but it is now 7:30 PM so any chance of resolving this issue and settling down to enjoy The Ides of March tonight is probably out. Ironic movie title for a problem download.

I am now downloading Moenyball (Brad Pitt) and so far it IS downloading properly. I decided to take another $3.99 risk to see if it was my computer or connection or Apple's iTunes movie file for the other film. I have my answer!

Thanks for playing… I really do appreciate your help.🙂