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Can't access iCloud email at work

419 Views 4 Replies Latest reply: Jan 23, 2012 3:34 AM by Tuckieira RSS
Tuckieira Calculating status...
Currently Being Moderated
Jan 19, 2012 6:14 AM

Hi,

 

Since upgrading to iOS5 from my .mac/mobileme account, I am unable to access my email when I am at work.  I have asked our IT department if they have changed any settings at their end, and they have said they have changed nothing.  It always worked fine before, but now I get nothing, and it's the same situation on my iPhone 4.

 

Any ideas to why this is the case?

 

Many thanks!

MacBook Pro, Mac OS X (10.7.2)
  • Roger Wilmut1 Level 9 Level 9 (63,940 points)
    Currently Being Moderated
    Jan 19, 2012 8:26 AM (in response to Tuckieira)

    Have you actually migrated your MobileMe account at http://me.com/move ? If so, then on Lion Macs you need to enter the account at System Prefences>iCloud, and on an iPhone follow these instructions:

     

    http://www.apple.com/icloud/setup/

     

    On any pre-Lion computers you will need to enter the email settings manually.

  • Roger Wilmut1 Level 9 Level 9 (63,940 points)
    Currently Being Moderated
    Jan 23, 2012 2:45 AM (in response to Tuckieira)

    Presumably at work you are connecting through their internet connection? Are you using one of their computers or your phone - if the latter presumably through their wifi?

     

    The difference with iCloud email from MobileMe is that it requires SSL. If you are using one of their computers, make sure it is correctly set up with SSL enabled. If you are using your iPhone and their wifi their firewall may be blocking SSL connections - you'll have to ask them.

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