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iphone Corrosion

I have a small amount of whitish corrosion on my iphone 4S where the charger is inserted. This is causing the music volume to fail because, apparently, the iphone thinks (because the points are compromised) that it is connected to a docking station and therefore defaults to the volume controls there. How do I clean it? Small amount of alcohol? Do I need to undo the phone or can I just scrape gently in the port?

iPhone 4S

Posted on Jan 19, 2012 11:56 AM

Reply
52 replies

Sep 25, 2013 3:38 PM in response to ambrop

pluxton try to find out the regional manager and write them a letter... and then u can write the BBB.... i did and i paid 100$ for my replaement phone... i did eventually get pictures of the supposide corrosion.. but they coulda been so generic that it could have been n e ones phone.. it was such a crock. and this is such a scam i hope more people voice their opinion.

Oct 14, 2013 1:18 AM in response to ambrop

I have the same problem: iPhone 4, 3,5 months old, never in water, never got a spill of liquid over it. I had it in my pocket and was very carefully with it since I hesitated a long time to buy such an expensive device. Most extreme 'water' exposure might be that it was in my pocket in a bathroom. But it never got actually wet.


The guy of the store noticed a red detector near the connector (the one in the phone plug was white) and said it got wet, the warranty is gone and it will cost me 200 euros. I feel utterly betrayed and can't believe this is happening. I am charged of being a fraud and supposed to prove my innocence.


I am using Macs since 1988, always had good service on my computers. As others said: this is just faulty design. I have old Nokia and Samsung phones at home, they have plastic covers over their jackets. That is apperently what is missing here. If Apple can put in these detectors, they surely can design a flashy cover??

Oct 14, 2013 12:46 PM in response to ambrop

Just to say that I managed to lightly brush any evidence of corrosion, as slight as it was, out of the mains/docking port with a soft brush. I took it to another Apple store who then couldn't see anything wrong so replaced it. However, I did replace my expensive iPhone cover with a cheaper one that covers the port to stop any moisture causing a problem. It may have been a simple thing like moisture from a handkerchief that caused the problem - the detectors never changed colour though.

Oct 15, 2013 12:18 AM in response to ambrop

Hi Ambrop,

I also tried to clean with a fresh toothbrush and propyl alcohol, but it still would not charge.

I then had a second phone call with Apple, in the hope they would be willing to believe me. I talked to two people, but end of the line was that they were not in the position to decide for a free repair. The judgement is made at the repair centre and you cannot call these people. It is a slick line of defense.


I was so disappointed with all this that I decided to take it to a generic repair shop. It will probably ruin my warranty for the remaining 8 months, but hey, what is that worth anyway? In stead of paying 164 euros and missing my phone for at least one week it cost me 1,5 hours drive and 5 minutes wait, for the guy to replace the dock connector. I found on the internet these connectors sell for 15 euros, and with 5 minutes of work, 164 euros is a outragious price to pay. Apple is really making big money on this! Now I was all set for 50 euros and a six month guarantee on this repair. I did not leave the repair shop happy, but relieved, and most of all sad for being let down by a company I always rated high.

Oct 22, 2013 3:15 PM in response to Nathaniel Glosser

I was forced to buy my third IPhone is 4 years today. My 3GS gave out after not even 2 years as the connector corroded. The 4s lasted about 2 years and 1 month.


I never dropped the phone into a puddle, charged it in a steam room, took it the Amazon or went scuba driving with it.


I think we have planned obsolescence that these phones crap out and you're being forced into the upgrade.

Very sad because I never had this problem with Blackberries, Nokia or Ericsson phones before.

I really don't understand why Apple can't produce better hardware.

Apr 24, 2015 10:58 PM in response to sb-apple

And things havent improved since 2012. Now Apple have discovered that if they play with the software ( ie ios 8.3) they can render any phone useless


that has "corroded" charging contacts. The certified Apple cables no longer charge the iphone DUE TO SOFTWARE CHANGES BY APPLE but they deny


any responsibility for the previously incident free iphone now being defunct. No idea that maybe it is a DESIGN FAULT - that allows moisture to affect the


charging contacts. Very honest intentions in chasing non authentic cables, i am sure, but what a benefit that it also renders a whole lot of previously perfect


phones useless. That has to be good for the bottom line and from the advice i got from the geniuses i reckon that is all they care about. !!! $ 380 to


replace a year old iphone 5S that worked perfectly 5 days ago prior to ios 8.3. Cmon Apple it is your responsibility - all those phones to landfill when a


simple software fix could bring them back to life.

Apr 4, 2016 8:37 AM in response to ambrop

I have a 6 plus. Had it for only 1 1/2 years. My contract is not even up, and the phone just stopped charging. Apple said it was corroded. Well I never had any water damage. Nothing happened that day or previous. They wanted me to pay $440 for a new phone. They did not even offer to fix it. I had to pay out my old contract and renew and they gave me a 6 for free. I have lost all my pictures and most data did not make it onto the new phone. My server Fido offered that, but said my warranty ran out after a year. Bad design, no real coverage. I think the warranty shoud last at least till the contract is up, and then they want $11 monthly insurance if anything goes wrong. Oh and if the phone breaks you'll have to pay anopther $200. Sounds like unethical business practices to me.

iphone Corrosion

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