I have a Toshiba Satellite laptop and a 5th generation iPod. I have used iTunes succesfully for about 9 months, but then I tried to upgrade and now I can't open iTunes. I think the error might be with Toshiba and Quicktime. The error I am getting says that the new version of QT can't install because the old version can't be uninstalled. I tried to uninstall QT through the Control Panel but it doesn't work. I also tried deleting all files that deal with QT and iTunes, then reinstalling. When I install, iTunes installs completely and then QT never finishes. I then try opening iTunes and it says that files are missing. This is the same problem a friend of mine had with the exact same computer. I'm frustrated because I don't have anyway to update my new iPod, please help me.
Yeah, I tried a standalone and that didn't work. I also tried installing an older version of QT, and that didn't work either.
Thanks for the installation clean up link, I definetly need that by now.
I'm getting "Quicktime failed to initialize error - 2093" right now, but I have had a few others depending on what I have done.
🙂 Katrina cut accurately to the chase. using the Windows Installer CleanUp utility to remove the existing QT installation configuration information should clear the blockage in the Add/Remove programs.
it may also be worth manually removing any left-over QT program files and folders (after applying CleanUp). the
QT component of the complete uninstall instructions given in here might be a helpful guide to that: