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Toshiba problems with iTunes upgrade

I have a Toshiba Satellite laptop and a 5th generation iPod. I have used iTunes succesfully for about 9 months, but then I tried to upgrade and now I can't open iTunes. I think the error might be with Toshiba and Quicktime. The error I am getting says that the new version of QT can't install because the old version can't be uninstalled. I tried to uninstall QT through the Control Panel but it doesn't work. I also tried deleting all files that deal with QT and iTunes, then reinstalling. When I install, iTunes installs completely and then QT never finishes. I then try opening iTunes and it says that files are missing. This is the same problem a friend of mine had with the exact same computer. I'm frustrated because I don't have anyway to update my new iPod, please help me.

Toshiba Satellite Windows XP P4

Posted on Feb 16, 2006 2:51 PM

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5 replies

Feb 16, 2006 3:04 PM in response to Hasek39

hi Hasek!

just checking on something before we proceed:

The error I am getting says that the new version of QT can't install because the old version can't be uninstalled.

are you getting an error message number 1714 associated with that error message? if not, which error message number (if any) are you getting?

love, b

Feb 16, 2006 7:05 PM in response to Hasek39

hi Hasek!

I'm getting "Quicktime failed to initialize error - 2093" right now, but I have had a few others depending on what I have done.

🙂 Katrina cut accurately to the chase. using the Windows Installer CleanUp utility to remove the existing QT installation configuration information should clear the blockage in the Add/Remove programs.

it may also be worth manually removing any left-over QT program files and folders (after applying CleanUp). the QT component of the complete uninstall instructions given in here might be a helpful guide to that:

Troubleshooting iTunes, iPod Software, and QuickTime installation on Windows

love, b

Toshiba problems with iTunes upgrade

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